January 18, 2002  Volume 3, Issue 522

Headline News

User-Focused Design Principles Shape the Customer Experience
by Michael Ryan
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.


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ERP Is A Popular Topic

Check out the articles in our ERP Research Channel.

To help you understand all that ERP stuff, read:

ERP Beginner's Guide In So Many Words


Today's Newsletter is sponsored by J.D. Edwards

The Customer Is Always Right
So You Need To Be Right About Your Customers

J.D. Edwards Customer Lifecycle Management solutions expand the definition of CRM to include all of the business processes and associated systems that touch a customer.

Our collaborative commerce CRM solution is a customer-oriented, B2B solution for optimizing your planning, marketing, sales, fulfillment, delivery, and service. It recognizes that billing and delivery are every bit as important as sales force automation in terms of the overall customer experience.

To view a demo of our Customer Management Lifecycle,
please click here.


Today's TEC Analysis
PSI AG To Become More Germane Globally Via Relevant Partnership
by P.J. Jakovljevic
Will the alliance of the two globally less-known vendors result in a formidable combined offering worldwide for some highly contested and yet potentially lucrative project-based and asset-intensive industries?



Technology Notes

Lawson Software Braves IPO And Reports Strongly Against The Odds
by P.J. Jakovljevic
Lawson Software has to a degree spiced up the end of a bland IPO year, and has also joined the elite of enterprise applications vendors that have seen license revenue growth and profit in 2001.




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TEC Favorites

J.D. Edwards On The Mend; This Time Might Be For Real
Part 3: User Recommendations


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