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  NEWSLETTER
June 26, 2003  Volume 4, Issue 970  
Headline News 
     
    Welcome to the CRM Mid-Market Abyss-PeopleSoft
by Kevin Ramesan
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and acted upon or do the large players simply offer a smaller mockup of their existing enterprise solutions. This article, which evaluates the PeopleSoft mid-market CRM solution, is the first of a series of research articles that focus on the mid-market applications provided by large CRM vendors.
     
What's Wrong With Enterprise Applications, And What Are Vendors Doing About It?
Part Three: A New Approach and User Recommendations

by P.J. Jakovljevic & Olin Thompson
     
Software Selection: An Approach
by Joseph J. Strub
   
 
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Last updated 6/25/2003 2:58:06 PM