BPMonline Spotlight Report

Positive customer experience is becoming a paramount business driver. Companies thus need to reorient their business processes toward delivering the best customer experience possible. A process-based CRM solution can help organizations place customer satisfaction in a central position when defining business processes, values, and goals. See how BPMonline’s rare product can help you synergize BPM and CRM and innovate your customer experience strategy.

Featured Software Research:

Plex Manufacturing Cloud ERP—Running Your Business from the Shop Floor to the Top Floor

  • Source:
  • Written By: Ted Rohm
  • Published: June 5 2014
Plex Systems was one of the earliest adopters of the cloud deployment model for software delivery. Plex Systems’ flagship product, Plex Manufacturing Cloud (formerly Plex Online), is a SaaS ERP solution that extends beyond the boundaries of typical ERP software for manufacturers to provide a comprehensive “shop floor to top floor” coverage. Find out what this means for its customers in this spotlight report from TEC Senior ERP Analyst Ted Rohm. Read More

Market Landscape Report: Configure, Price, Quote (CPQ) Solutions

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  • Written By: Ted Rohm
  • Published: October 7 2014
In today’s era of increasingly complex product configurations, configure, price, and quote (CPQ) solutions do more than create accurate and professional sales quotes: they can open the door to significantly increased sales and revenues. Learn more about CPQ, including CPQ basics, benefits, functionality, market trends, and vendor landscape. Read More

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IDC Vendor Spotlight: Gearing Up for Rapid Telecom Innovation with Flexible Billing and Services

  • Source: IDC
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Communications service providers (CSPs) face a changing business environment, with consumers and businesses rapidly adopting the latest mobile devices for their computing and communications needs. This Vendor Spotlight examines the issues facing the communications industry and discusses the role that SAP plays in offering a new generation of billing software and services designed to address the needs of this important market. Read More

IDC Customer Spotlight: Comcast Reaps the Benefits of Integrated HR and Talent from SAP

  • Source: IDC
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In the late 1990s, Philadelphia, Pennsylvania-based cable operator Comcast relied on decidedly low-tech human resources (HR) systems. But as the company's business operations expanded, and the Comcast workforce grew by more than 20 times, executives realized that managing with paper would no longer be possible or efficient. Find out how a new HR solution helped Comcast improve processes and increase employee retention. Read More

Is My Business Too Small for Business Intelligence (BI)?

Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive advantage for enterprises, this inquiry puts the spotlight on smaller businesses. But how does a small business deal with the costs associated with this kind of system? Learn why (and how) BI can be a smart choice for even the smallest business. Read More
 
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