Infor's Inforce Opportunity

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  • Published: February 5 2013
Infor and have joined "forces" to offer several brand new collaborative applications. The first joint product offered by Infor and, Inforce, connects Infor ERP with Salesforce CRM and adds new functionality to Salesforce that enables the sharing of information and business processes between Infor ERP and Salesforce CRM. TEC principal analyst P.J. Jakovljevic reviews the SMB CRM solution and outlines what the product has to offer and how it compares to other related Infor solutions.

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TEC’s mid-2012 article 'Waking Up to a “New Day” at Infor' depicted Infor’s transformation from a traditional acquirer and market consolidator to a rejuvenated software company focused on innovation. The recently spruced up Infor Human Capital Management (HCM) suite is one great example thereof.

Perhaps the best example of Infor’s new mindset is the 2011 partnering between Infor and, the enterprise cloud computing pioneer and leader, to offer several brand new collaborative applications. These solutions by Infor, cleverly dubbed “Inforce,” are aimed at bringing the power of the back office to the front office throughout the social enterprise to promote collaboration and growth. To be precise, the Salesforce Platform today includes, Heroku,,, and other components. In addition, made a multi-million dollar investment in Infor as part of the agreement and because of Infor’s endorsement of (which has done with a plethora of other companies, many of which are much smaller than Infor).

Nucleus Research opines that product development on the Salesforce Platform is multiple times faster than traditional development from scratch. With the Inforce portfolio, as an independent software vendor (ISV) partner of, Infor takes advantage of these R&D economies and, with its extensive experience in the enterprise resource planning (ERP) and enterprise marketing management (EMM) spaces, focuses on differentiating to streamline accompanying business processes. Both vendors are involved in reselling and implementing Inforce, often together with other products and complementary products from the Salesforce AppExchange marketplace. Afterwards, Infor provides ongoing support and maintenance. In fact, Infor is one of only a handful of partners that can resell solutions. This is critical to Infor’s strategy to offer a comprehensive customer relationship management (CRM) solution to its customers and ultimately be the single point of contact for supporting the entire solution from ERP to CRM.

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