This customer satisfaction report consists of how GMS, Inc., accounting automation software services provider of accounting management solutions integration and process optimization for nonprofits fared in the eyes of their client references.
GMS received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by GMS’ client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of their real-life software implementation projects.
GMS helps organizations find the best way to conduct the following activities: activity-based costing, billing, cash management, compliance reporting, maintenance management, and payroll. GMS also provides services such as service level agreements (SLAs), mapping, implementation services and audits, data conversion, training, and others.
Get the full results of the client satisfaction survey
on GMS Accounting Management Software in this software services provider review.
About this Report
Service Provider: GMS Accounting Management Software
MainServices: Accounting software implementation and services
Accreditation by: Aleksey Osintsev, TEC Analyst
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this service provider has to offer.
This report will assist organizations looking to determine the best-fit service provider for their implementation needs.
Based on service provider details provided to TEC by GMS Accounting Management Software (GMS) and its clients, this report focuses on real-life implementation projects delivered by the service provider to three of its existing clients. GMS is TEC Accredited for accounting and financial packages for non-profit organizations as of November 18, 2011.
Please note that TEC Accreditation and the associated Accreditation Report are valid for a period of one year.
Renewal of TEC Accreditation status requires that at least one new and valid customer reference check be submitted to TEC on an annual basis. This ensures that service providers continue to meet the standards established by TEC.
Download the full results of the client satisfaction survey on GMS Accounting Management Software in this accounting software services provider review.
GMS, Inc. has been working in the area of accounting automation for nonprofit organizations since 1980. With more than 30 years of experience, the company feels pretty comfortable in meeting the field’s specific needs. Its vertical market might be best described as “grant and contract funded non-profit organizations.” GMS clients include children’s services, senior centers, area agencies on aging, crisis centers, community action agencies, economic development corporations, regional planning offices, and even some city government departments.
With approximately 700 customers, GMS serves organizations ranging from small agencies with 2 or 3 employees to nonprofits with multimillion-dollar budgets and hundreds of personnel. Most of GMS’s clients are based in the United States, which is no surprise considering that GMS software concentrates heavily on nonprofits’ compliance with US legislation.
GMS has achieved TEC Accreditation for the nonprofit industry, claiming to provide software specifically designed to address the needs of nonprofit organizations in general and grant- and contract-funded nonprofit organizations in particular. GMS software caters to the peculiarities of this market segment—it was not customized or redeveloped from a for-profit–oriented product. In addition, this company aims to provide a high level of customer service. GMS services also cover software installation, training, and optimization of accounting business processes.
Client Satisfaction Survey Results
TEC surveyed GMS’ clients where they were asked to rate and comment on the quality of services received throughout the software implementation project, the service provider's maintenance and support services, and the overall project management, knowledge, and professionalism of the service provider's team.
In this section, you'll find the following information:
Service Provider Details
Service Provider Client Reference Summary
Download the full results of the client satisfaction survey on GMS in this accounting software services provider review.