Customer Relationship Management: Absalon International Accreditation Report

This customer satisfaction report consists of how Absalon, a customer resource management (CRM) provider of CRM software implementation and services, fared in the eyes of their client references.

Absalon received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by Absalon’s client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of real-life software implementation projects.

Absalon helps organizations find the best way to conduct numerous activities, including service scheduling, field service management, analytics and reporting, and sales force automation. Absalon is the official Microsoft Gold Partner in CRM, and it provides services such as consulting, customization, data conversion, project management, and training.

Get the full results of the client satisfaction survey on itelligence in this software services provider review.

About this Report

Service Provider:             Absalon International
MainServices:                  CRM software implementation and services
Accreditation by:             Raluca Druta, Research Analyst, TEC
 
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this service provider has to offer.
 
This report will assist organizations looking to determine the best-fit service provider for their implementation needs.
 
Based on information provided to TEC by Absalon International and its clients, this report focuses on real-life implementation projects delivered by the service provider to three of its existing clients. Absalon International is TEC Accredited for Customer Relationship Management (CRM), as of November 12, 2012.
 
Please note that TEC Accreditation and the associated Accreditation Report are valid for a period of one year.
 
Renewal of TEC Accreditation status requires that at least one new and valid customer reference check be submitted to TEC on an annual basis. This ensures that service providers continue to meet the standards established by TEC.


Download the full results of the client satisfaction survey on Absalon in this ERP software services provider review


Report Contents

Overview of Absalon

Based in Sweden and with offices in the United States, Absalon International is an ISV vendor that develops and supports products based on Microsoft Dynamics CRM software.
 
 Absalon focuses on the following industries: health care, pharmaceutical and botanical products, and life and natural sciences. Absalon has obtained a number of certifications and accreditations—as the official Microsoft Gold Partner in CRM, and is certified for Microsoft Dynamics (CfMD) and for Microsoft Silver ISV.
 
Absalon has achieved TEC Accreditation for CRM projects, for which it claims to offer lower implementation costs and time than its competitors Cegedim, Salesforce, and Veeva Systems.


Client Satisfaction Survey Results

TEC surveyed Absalon’s clients where they were asked to rate and comment on the quality of services received throughout the software implementation project, the service provider's maintenance and support services, and the overall project management, knowledge, and professionalism of the service provider's team.
In this section, you'll find the following information:

  • Company Snapshot
  • Overview of Projects
  • Score Card for Absalon
  • Detailed Results
 
Download the full results of the client satisfaction survey on Absalon in this ERP software services provider review. 

Featured Software Research:

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises

In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More

Introduction to Customer Relationship Management

The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More

You may also be interested in these related documents:

ERP Accreditation Report: Cre8tive Technology and Design

  • Source:
  • Written By:
  • Published: December 19 2014
This customer satisfaction report consists of how Cre8tive Technology and Design, an enterprise resource management provider of ERP solutions integration and business process optimization, fared in the eyes of their client references.

Cre8tive Technology and Design received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by Cre8tive Technology... Read More

Enterprise Resource Planning (ERP) for Distribution Accreditation Report: itelligence

  • Source:
  • Written By:
  • Published: December 13 2012
This customer satisfaction report consists of how itelligence, an enterprise software services provider of ERP software implementation and services, fared in the eyes of their client references.

Itelligence received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by itelligence’s client references. The survey evaluated the overall satisfaction,... Read More

Accounting and Financial Packages Accreditation Report: GMS Accounting Management Software

  • Source:
  • Written By:
  • Published: November 30 2011
This customer satisfaction report consists of how GMS, Inc., accounting automation software services provider of accounting management solutions integration and process optimization for nonprofits fared in the eyes of their client references.

GMS received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by GMS’ client references. The survey... Read More
 
comments powered by Disqus