Enterprise Resource Planning (ERP) Accreditation Report: The Answer Company

This customer satisfaction report consists of how The Answer Company, an enterprise software services provider of ERP solutions integration and business process optimization, fared in the eyes of their client references.

The Answer Company received accreditation from Technology Evaluation Centers (TEC) for completing the customer satisfaction survey program. The review process is based on client satisfaction survey ratings provided to TEC by The Answer Company’s client references. The survey evaluated the overall satisfaction, quality of services received, and overall project evaluation of their real-life software implementation projects.

The Answer Company helps organizations find the best way to conduct the following activities: activity-based costing, auditing, data mining, mobile computing, report management, security management, and marketing automation. As the largest Sage Software partner in Western Canada, The Answer Company also provides industry template, add-ons, and supports code-level modification. It also provides services such as business process modeling, training, data conversion and migration, application support, and others.

Get the full results of the client satisfaction survey on The Answer Company in this software services provider review.

About this Report

Service Provider:             The Answer Company
MainServices:                    ERP software implementation and services
Accreditation Date:         February 6 2012
 
Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this service provider has to offer.

This report will assist organizations looking to determine the best-fit service provider for their implementation needs.
Based on information provided to TEC by The Answer Company and its clients, this report focuses on real-life implementation projects delivered by the service provider to three of its existing clients. The Answer Company is now TEC Accredited for Enterprise Resource Planning (ERP), as of February 6, 2012.

Please note that TEC Accreditation and the associated Accreditation Report are valid for a period of one year.

Renewal of TEC Accreditation status requires that at least one new and valid customer reference check be submitted to TEC on an annual basis. This ensures that service providers continue to meet the standards established by TEC.


Download the full results of the client satisfaction survey on The Answer Company in this ERP software services provider review. 



Report Contents

Overview of The Answer Company

Headquartered in Burnaby, British Columbia, Canada, privately held VAR The Answer Company (TAC) has installed, supported, and provided software training for businesses across North America since 1994. The company was founded by Shawn Ostheimer, who continues to manage it as president today.
 
At the heart of The Answer Company is a dedicated team of professionals that has a wide breadth of technical and application expertise. The team, comprising designers, technical staff, installation experts, trainers, and consultants, partners closely with organizations to uncover their key business needs, develop software solutions, and ensure effective and efficient implementation, as well as long-term support.
 
The Answer Company’s experienced technical team works with clients from project assessment through systems implementation and beyond, evaluating business processes and recommending the most appropriate solutions. Collectively, The Answer Company’s consultants have more than 100 years of experience installing and supporting Sage and Epicor software. The Answer Company is the largest Sage software partner in Western Canada.
 
 

Client Satisfaction Survey Results

 
TEC surveyed The Answer Company’s clients where they were asked to rate and comment on the quality of services received throughout the software implementation project, the service provider's maintenance and support services, and the overall project management, knowledge, and professionalism of the service provider's team.

In this section, you'll find the following information:

  • Service Provider Details
  • Company Snapshot
  • Professional Services
  • Service Provider Client Reference Summary

Download the full results of the client satisfaction survey on The Answer Company in this ERP software services provider review. 

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