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Cloud ERP Users Are Happier, Study Purports

Written By: Predrag Jakovljevic
Published On: April 10 2013

Plex Systems Inc., provider of Plex Online, a cloud enterprise resource planning (ERP) offering for manufacturers, recently announced the results of the survey entitled “2012 ERP Study: Implementation and Usage Trends for SaaS/Cloud vs. Traditional Systems.” Conducted by the Manufacturing Performance Institute (MPI) on behalf of Plex Systems, the study assessed implementations of ERP systems, satisfaction with those implementations, and the extent to which ERP systems have benefitted organizations.

The survey targeted more than 200 manufacturing companies in North America from food processing, aerospace, defense, electronics, and general manufacturing industries. The study analyzed implementations based on the type of system in place: software-as-a-service (SaaS) or cloud ERP systems versus traditional ERP systems, where hardware and software reside on the facility premises.

Overall, 73 percent of respondents agree that SaaS/cloud solutions are better or significantly better than traditional on-premise ERP platforms. Also, 75 percent of SaaS/cloud users express increased customer satisfaction. The ease of use, security, and access to mission-critical real-time data are some of the reasons cited for the satisfaction.

The infographic highlighting the results of the study can be seen here. It is telling that cloud ERP users are more inclined to provide ERP access to their suppliers and customers. Another interesting nugget is that 18 percent of surveyed companies had no ERP system in place. The entire study findings can be downloaded here.
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