DSL Ltd. Selects IFS for Service Management

DSL Ltd., a Canadian commercial food service and restaurant equipment distributor and service provider (to quick-serve restaurants, convenience stores, grocery stores, and independent businesses) for nearly a century, has chosen IFS Field Service Management and IFS Mobile Workforce Management, components of IFS’ Enterprise Service Management offering (which came from the acquisitions of Metrix and 360 Scheduling). The firm intends to enhance its service business, increase inventory availability while reducing expenses, and optimize customer equipment maintenance.
IFS’ solutions will replace an enterprise resource planning (ERP) system that provided work order management and a custom BlackBerry-based mobile application. DSL staff will now be accessing the following IFS capabilities on Android smartphones instead: contact center, inventory and logistics, repair center, dynamic scheduling and optimized dispatch, contract and warranties, and a collaborative portal.
Headquartered in Alberta, Canada, DSL sells and services commercial food service equipment from leading manufacturers, such as Taylor, Henny Penny and Flavor Burst. With four offices in Western Canada and 65 service technicians in 22 locations, DSL has lately almost doubled its number of service technicians and thus needed a comprehensive and scalable field service management (FSM) solution that could help with service scheduling and inventory management.
IFS’ multisite capabilities, native, app-based mobile solution, and dynamic scheduling functionality helped it beat an FSM market leader in this deal. This is certainly an important win for IFS’ FSM business, still fledgling in comparison to its well-oiled ERP and enterprise asset management (EAM) counterparts.
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