IFS Hits a Jackpot in South Africa

IFS has announced that Sun International, a gaming and leisure brand focused on the development, management, and operation of casinos, hotels, and resorts in South Africa, other parts of Africa, and Latin America, has chosen IFS Applications 8 as its central enterprise resource planning (ERP) system. The solution will be used by more than 10,000 Sun International employees in 22 properties and will support business-critical processes such as finance, human resources (HR), payroll, supply chain, facilities, and project management.

Established in 1979 with the introduction of the Sun City Resort, Sun International now operates 29 casinos, resorts, and luxury hotels across eight countries. Every day, more than 50,000 customers from over 50 countries visit Sun International properties.

To support and streamline its multifaceted and geographically dispersed operations, Sun International decided to replace its existing back-office systems, which consist of numerous instances of multiple applications, with a centralized single instance and fully integrated ERP solution. After a rigorous due diligence and evaluation process involving customer site visits and detailed proofs of concept, Sun International chose IFS Applications 8 over competing ERP solutions such as SAP, Microsoft Dynamics, and Oracle.

IFS Applications’ configurable service-oriented architecture (SOA) technology, functional fit, and promise to reduce the back-office total cost of ownership (TCO) were reportedly the order winners. When one thinks of IFS, one may not necessarily think of the gaming and hospitality industry, but it is both resource and asset intensive (e.g., slot machines, card shufflers, facilities, etc.) and can be project-centric. In addition, it has a complex supply chain. So while gaming and hospitality does not involve manufacturing, it touches the other three of IFS' four core processes: service and assets, projects, and supply chain.

The IFS solution, which will be deployed in in 8 countries (i.e., South Africa, Namibia, Zambia, Botswana, Lesotho, Swaziland, Nigeria, and Chile), will offer integrated business support, including fully localized HR and payroll, financials, supply chain, facilities and project management, and advanced business intelligence (BI) and reporting.

IFS has made major investments in supporting global requirements with operations. The vendor even has a direct presence in South Africa, so this likely contributed to IFS winning the deal over the aforementioned mega-vendors. The ERP implementation at Sun International will be jointly delivered with Accenture, a global systems integrator, and is expected to be completed in 2015. The contract includes licenses and implementation services worth approximately US$5.5 million.
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