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IFS Wins in Field Service Management
IFS Wins in Field Service Management
February 26 2013
While it may not be surprising that
lately had a streak
of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent acquisitions of
for more details).
In late 2012, IFS won an
Asian telecom company
. In January 2013, IFS announced that the seventh largest
franchise company in the US is
expanding its footprint
IFS Metrix Service Management Mobile
, a subsidiary of
, is a distributor of Pepsi-Cola and other leading soft drinks, serving markets in Wisconsin, Illinois, Michigan, and South Dakota. WP Beverages has been using IFS Metrix Service Management software to automate business processes for streamlined operational efficiency, which has resulted in improved service delivery for clients. The company uses IFS Metrix Service Management to automate scheduling, dispatch of repair service calls, completion of service calls, and other operational processes.
The distributor’s FSM footprint is being expanded through the of IFS mobile technology on handheld devices to further reduce cost and improve customer service. And WP Beverages now has inventory analytics so the company can, over time, redefine what those mobile stock levels ought to be. Last but not least, IFS has automated integration to
Pepsi Cola North America
for supporting national accounts, and also has automated the product configuration and site preparation process.
Ericsson Ditches SAP for IFS
More recently, IFS announced that
, a leading provider of communications technology and services, has chosen IFS Metrix Service Management to support business-critical processes in its
. The contract includes services, software licenses, and maintenance, valued at approximately $2 million. The IFS solution will support the organization’s global hardware-related services, including both forward and reverse logistics. The contract, which pertains to the first part of the implementation project, also includes the deployment of
IFS Metrix Service Management Mobile for Android (MMA)
were both incumbent enterprise systems at Ericsson, yet the company chose IFS over SAP to standardize in this area. This move demonstrates that IFS’ acquisition of Metrix is already showing great acceptance, as I suspect Ericsson might not have made such a major investment in Metrix if it didn't have the full backing of IFS' global infrastructure. The WP Beverages and Ericsson wins might also demonstrate IFS’ ability to support multiple industries of varying sizes.
Vibrant FSM Space
In this service economy the FSM space is abuzz with competing solutions. Very bullish of late has been
, a pure cloud FSM platform that includes appointment scheduling and dispatch, call status, and some real-time optimization. The solution is seemingly great for high-volume, low task complexity field service applications, with its current focus on services for utilities. But, TOA is much narrower in its service lifecycle management (SLM) footprint, i.e., offering hardly anything in the areas of parts planning and inventory management. Along similar lines is
, although the vendor has some hooks into SAP and
inventory management via ngoing partnerships. Neither solution has much in the areas of product lifecycle, contract management, and warranty administration.
On the other hand,
, also a pure cloud offering on
, does have capabilities in these areas but not yet at IFS’ depth. Its return management/reverse logistics isn't as deep at this stage as, say,
, IFS, or
. ServiceMax’ recently developed optimization engine,
, is rudimentary compared with the dynamic scheduling capabilities in the aforementioned more seasoned FSM products (but the upbeat cloud vendor is continually enhancing its offering).
In any case, all of these vendors are doing quite well of late and it will be interesting to watch their moves down the track.
ServicePower, Astea International
are some other vendors in the space, to name but a few. Due to the market interest, look for an
FSM Evaluation Center
, coming soon.
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