PJ: Is there any meaning behind Infor24 (i.e., why not "24x7")?
Infor/BR: Infor24 simply means that it is available all the time. The name is also in line with our online support branding, Infor365.
PJ: What is Infor's approach to single-tenant, multi-tenant, private cloud, public cloud, hybrid cloud, “software + services,” and other concepts and nuances described in Part 1? In other words, which applications will be true multi-tenant software as a service (SaaS) and which will be single-tenant, and why?
Infor/BR: The solutions offered under the Infor24 brand are multi-tenant enabled solutions. Infor will continue to offer other solution as single-tenant hosted solutions as it has in the past. Further, in Q1 of 2011, solutions will be released for hybrid, on premise-to-cloud operations.
All of our SaaS solutions support multi-tenancy. If the architecture of a solution does not allow for this (and some don't) it can only be offered as a dedicated hosted solution. The following Infor solutions support multi-tenancy: SyteLine ERP, EAM, iProcure MRO Procurement, XM, and AMSI Property Management.
PJ: With Azure, does that mean that only SyteLine and other Microsoft-centric Infor ERP products will go to cloud? What about Progress Software-based products, given that Progress OpenEdge has long been SaaS-enabled?
Infor/BR: Azure is our preferred go-forward platform. All solutions on the cloud roadmap will be considered for Azure as well as Infor’s own cloud infrastructure.
PJ: Since Infor doesn’t have many cloud solutions at this stage, how many brand-new SaaS products will be created and when?
Infor/BR: Infor has over 800 customers and a half million users in its cloud environment today with EAM, XM, SyteLine, and AMSI Property Management solutions. New solutions will be announced in the first quarter of 2011.
PJ: While this strategy sounds great in principle, how much revenue can be generated this way? In addition, how will this protect your maintenance base?
Infor/BR: The cloud is an option for deployment for Infor customers. Infor will still provide the option for customers to deploy on premise, host in a multi-tenant Infor24 environment, or subscribe to Infor24 solutions. The main point here is to offer our customers a choice in how they deploy their solutions.
We do not have plans to stop offering on-premise versions of our solutions. Our mission is to the let the customer decide what is best for their business. More and more we are asked about a SaaS version of a solution during the request for information (RFI) and request for proposal (RFP) processes. Infor’s main objective is to be the company that listens and adapts to our customers’ needs, and Infor24 is one way we are doing that.
PJ: What has been done in terms of pricing, i.e., the Infor Flex program?
Infor/BR: No significant changes have been made to our existing subscription pricing model, but it is constantly evaluated against the market and customer feedback. One significant example of such efforts to help customers upgrade is Infor Flex, which is a trade-in option for existing customers to trade-in licenses for older Infor products to licenses for corresponding current Infor product on a one-to-one basis.
Since its launch in June 2009, 570 customers have traded in license in order to migrate from older to current products. The successful Flex programs have been expanded to include cloud offerings.