“The Webcom solution allowed us to consolidate all of our customer corrective actions in one system and enable web access across the entire organization, including our customers, resulting in cycle time improvements and increased customer satisfaction."
"After months of review and the evaluation of numerous vendors to help implement a Product Information Management system, we chose ResponsAbility from Webcom", stated Mark Hughes, Internet Marketing Manager at Broan-NuTone. "Having several thousand products to manage from conception to obsolescence, we wanted to have stability out of the box. We feel that ResponsAbility is the perfect fit," added Hughes.
"Attaining your goals and objectives requires not only a focus on obtaining new business through a quote-to-order solution such as WebSource CPQ, but just as rigorous a focus on retaining your most treasured asset, your customers", commented Aleksandar Ivanovic, Webcom’s chief executive officer (CEO) and founder.
"ResponsAbility is just the type of solution needed to help drive customer satisfaction, innovation and repeat business", added Ivanovic. "Especially in today's uncertain economy, driving productivity through repeatable and reliable processes is crucial to success, and ResponsAbility could be a valuable tool helping companies improve customer service through nimbleness and implement process control."