Kronos Announces Latest Version of TeleStaff Public Safety Scheduling Solution

High-level enhancements in TeleStaff 2.8 were announced by Kronos last week—Microsoft database compatibility, bidding, reporting, and data consolidation. It is worth pointing out the performance of Kronos TeleStaff and the (less talked about) public sector workforce management suite since Kronos' May 2011 acquisition of PDSI and the TeleStaff product. Kronos’ TeleStaff Scheduling solution saw growth of more than 30 percent in the last 12 months as outlined in Kronos' recent quarterly results announcement. Reportedly, Kronos’ public sector division grew an incredible 37 percent over last fiscal year and drove almost half of the company’s net new customer business. The public sector division was also the company’s fastest growing division in 2012.

TeleStaff continues to be sold independently to individual public safety organizations, but a significant portion of the year-over-year growth in 2012 came from organizations that purchased the TeleStaff product in conjunction with Kronos for a full workforce management (WFM) solution. TeleStaff has always been strong in fire, police, sheriff, and emergency medical services (EMS) organizations, but it is quickly picking up speed in correctional facilities and in higher education campus safety organizations. Sales of the solution are also growing in Canada and in the US federal government space.

The primary competitors for TeleStaff are VCS (Visual Computer Solutions) in New Jersey, InTime Solutions in Canada, IntelliTime in California, and Emerald City Software in Washington. These organizations are very small in comparison with Kronos (some with 10 employees or fewer), and it would not surprise me to see them acquired by Kronos or some other large WFM vendor.

TEC article (Dec 2011): KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
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