Mobile HCM Usage-Get a Sneak Peek of the Market

Technology Evaluation Centers (TEC) has been recently running an end user survey to unveil the usage of mobility in the human capital management (HCM) space, and we’d like to share with you the preliminary results from more than 300 respondents in a variety of industries worldwide. Most of the respondents occupy a human resources (HR), management, or C-level position within the companies that they work for. This blog post provides a sneak peek into the survey results and is a prelude to a larger report to be published at the end of this year. TEC’s research efforts to map the mobile HCM market landscape are particularly relevant to HR and HCM departments and experts.

We interviewed end users following TEC’s definition of various HCM components—such as HR, talent management, and workforce management. Additionally, we factored in the manner in which HCM software is packaged and sold by vendors to their prospects and customers.

For the purpose of this study, HR software addresses personnel management, payroll, benefits, and HR analytics. Talent management includes career development and training, learning management, performance and compensation management, talent acquisition, and talent analytics. And, finally, workforce management covers absence management, scheduling, time and attendance, and labor analytics.

Findings of the TEC’s 2013 Mobile HCM Survey show very high interest in mobility as part of an organization’s HCM operations. To the questions “In which areas of your business operations do you currently or might you in the future require mobile HCM functionality?” 38% of respondents indicated that they require mobile features for accomplishing HR activities, 36% indicated that they are interested in mobile workforce management functionality, and 26% that they seek mobile talent management features.


Unsurprisingly, respondents appeared to show interest in mobile support for all three areas of HCM identified by TEC. Mobility is indeed ubiquitous. Still, despite the high interest, most users have not yet adopted mobile technology, which can be explained by the fact that hype always precedes adoption. It is however expected that mobile HCM applications will become more popular in the workplace in the near future. Those who have adopted the technology find that usability constitutes the greatest challenge. Even though mobile HCM solutions, which have emerged in recent years, have been shaped by the latest technological trends in the marketplace, enterprise software seems to always be left behind by the latest developments in consumer software.

Other questions addressed by the study relate to these:

  • How does HCM mobility impact business performance?

  • What are the most important benefits of mobile HCM?

  • What are the main challenges that users face?

While the data analysis has not yet been finalized, the conclusions of the study seem to reveal the following:

  • The hype in mobile HCM technology is not an exaggeration of the actual demand.

  • The potential of mobile HCM technology to provide HCM professionals with better means for fulfilling an employee-centric mandate has yet to be achieved.

  • Users are perhaps expecting more than what they presently have from their mobile HCM applications.

Detailed  analysis of TEC’s research on the topic as well as relevant analyst commentary will  be made available to our readers, and may even unveil other aspects that span outside our preliminary findings. Keep an eye on our Web site and newsletters for an official announcement of the publication.
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