Ramco Systems Lands Malaysia Airlines




Anyone still dismissing Ramco Systems as a serious enterprise applications contender should take note of the vendor’s largest deal ever. Malaysia Airlines recently announced a strategic partnership with the Chennai, India-based enterprise resource planning (ERP) vendor for a suite of critical enterprise-wide engineering solutions including aircraft maintenance, maintenance service sales, operational, human resources (HR), and financial functionality. The solution will serve other parts of Malaysia Airlines group including Firefly, MASwings, and MASkargo, and also support its maintenance, repair and overhaul (MRO) services.
 
Malaysia Airlines opted to include Ramco’s integrated solutions for service sales contract management, maintenance, and engineering, procurement, advanced planning and optimization, advanced reliability, and loadable software aircraft parts (LSAP). Ramco’s Web-centric solution can be installed on Malaysia Airlines’ on-site infrastructure as well as in the cloud (e.g., mobile solutions). This will allow the carrier to expand and accommodate changing business processes, without a high initial investment. The implementation is expected to allow Malaysia Airlines to operate state-of-the-art aviation business processes to improve and optimize fleet management and give advance updates on MRO and engineering matters, facilitating decision making on both desktop and mobile devices.
 
The Malaysia Airlines deal represents the largest win secured by Ramco and will bring the total number of aircraft served by Ramco to over 2,250 worldwide. Backed by more than 350 research and development (R&D) staff, Ramco’s aviation IT solutions are now used by more than 60 customers across the world to optimize operations and reduce overhead costs, to manage inventory more effectively, increase aircraft availability, reduce aircraft on ground (AOG), and control operations on a business-for-profit basis. The deal includes a five-year managed services component in which Ramco will undertake a portion of engineering-related IT functions.
 
Ramco’s aviation domain knowledge and R&D strength has helped launch new features including electronic flight bag (EFB), offline field maintenance system (OFMS), LSAP, and flight contracting and invoicing, that address unique pain points facing the industry. Built for the aviation sector, the Ramco Aviation Suite caters to airlines, rotor wing operators, continuing airworthiness management organizations (CAMOs), air cargo, and third party MROs.
 
Ramco is not only providing the engineering and maintenance solutions at Malaysia Airlines, but also most of the corporate back-office solutions such as HR/payroll and finance. While Ramco’s announcement does not say it per se, a 2010 announcement by HCL Technologies reveals that Malasia Airlines had selected SAP at the time. The former incumbent Tier One vendor will now only likely remain to provide consolidated corporate finance and reporting solutions.
 
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