SAP Releases Value Maps for Easier SAP Enterprise Support Navigation




SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.

With more than 350 single services, SAP Enterprise Support offers the foundation to implement, operate, and innovate better through collaboration, empowerment, and automation. The value maps provide guidance for selecting the right offering at the right time, and for the individual customer situation. The offering consists of, among other things, services to implement SAP Solution Manager and help to best leverage SAP Solution Manager tools and functions. The value maps should help customers implement and leverage automation and analysis capabilities of the SAP Solution Manager application management solution to improve IT operations efficiency.

The SAP Enterprise Support Academy program, which is a deliverable of SAP Enterprise Support and does not involve additional cost, can be accessed in terms of business roles, lifecycle phase, or delivery method. The value maps are considered an additional dimension organized by customer challenges such as security or data volume management.

Similar to a vehicle navigation system, the task for value maps is to discover the best route and put into place information on the steps needed to achieve subsequent milestones and ultimately arrive at the final destination. The customer’s journey is supported with services, tools, and methods from SAP Enterprise Support offerings. The goal of the value maps is to provide customers with the exact information needed and empower them to make educated decisions for further efforts or investments necessary.

The value maps are structured by customer pain points, grouping services out of the SAP Enterprise Support offering and bringing them into an order to make it easy for the customer to follow this path. To make it even more convenient for customers, the value maps are also connected to exclusive communities where customers can ask questions and have open discussions, moderated by support engineers. For more information, see here and here, and this video explaining the value maps.
 
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