Spencer Technologies Selects IFS Metrix Service Management

Adding to its ongoing array of wins in the realm of filed service management (FSM)IFS recently announced that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its FSM solution. Spencer Technologies, of Northborough, Massachusetts, will use IFS Metrix Service Management software to support its more than 150 technicians across five locations.

With 95 percent of company revenues from retail, Spencer Technologies provides a wide range of services such as rollouts, new store/remodels, site surveys, service/repair & break/fix, depot/warehousing, debit/data & key encryption, staging/integrations, telephony support, helpdesk, and project management. Given the company’s significant number of technicians working at customer sites, and the demanding nature of its multisite retail and food service customers, moving to a best-of-breed FSM solution made sense. Reportedly, IFS Metrix won this deal over Astea International.

Spencer Technologies believes that this FSM investment will help it on following two levels:

  1. The IFS Mobile platform should help its technicians automate remote tasks and be more responsive to emerging customer needs.

  2. IFS Metrix Service Management should allow the company to configure its workflow to streamline project management by automating processes that in the past would have required manual intervention.

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