TEC Industry Watch: Enterprise Software News for the Week of July 9, 2012

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International distributor of high-tech metals and alloys selects Epicor ERP
Industry tags: Manufacturing, Wholesale and Retail Trade, Warehousing
"The relatively small but geographically extensive company Datum Alloys made its choice based on a few underlying premises: a need for multicurrency operations in conjunction with local accounting standards, high-quality analytical data to support decision making process, and a wide range of out-of-the-box functionality. Datum Alloys also needed to move away from home-grown and custom-made systems in favor of commercially available software, to resolve ongoing problems of support, documentation, and development. Another important selection factor was Epicor's built-in and flexible flow management mechanism. The company staff was impressed overall with the solution’s support level in many areas."— Aleksey Osintsev, TEC Research Analyst

Drake & Scull International PJSC selects Oracle JD Edwards ERP
Industry tags: Engineering and Architecture, Construction
"UAE engineering and construction company Drake & Scull International PJSC is planning to implement the following Oracle JD Edwards functionality: financials, SCM, project management, HCM, BI, and enterprise performance management. Unfortunately no selection criteria were communicated by the company’s representatives, but here's the typical run-down for any industry, considering a system of this tier: functional depth, scalability, complete integration, flexibility in deployment options, and—also an important factor—the vendor's reputation."— Aleksey Osintsev, TEC Research Analyst

A. Schulman selects Infor10 ERP iEnterprise (LX)
Industry tags: Manufacturing
"Infor's Flex Exchange program was started back in 2009, and allows existing customers to upgrade their legacy applications at preferential terms, such as reduced or no license fees, untouched maintenance costs, quick implementations, and so on. For a large company such as A. Schulman, completely replacing its ERP software is potentially extremely costly and time-consuming. As a result, A. Schulman has chosen to leverage the Flex Exchange program to replace its multiple ERP packages with one Infor10 iEnterprise application, formerly known as Infor ERP LX. The core objective of the upgrade is to promote common business practices, global data visibility, and seamless integration throughout all 30 company plants, technology centers, and remote offices."—Aleksey Osintsev, TEC Analyst

New Look selects Kronos for European stores
Industry tags: WFM, Retail
"The retailer will use Kronos’ Time and Attendance (T&A), forecasting, and workforce scheduling products for 16,000 employees, both FTEs and part-times. The company has been using Kronos T&A for 1,000 employees in its distribution centers since 1997, so this is an extension of Kronos. T&A was largely a manual process prior to selecting Kronos. Scheduling was handled by Rota Manager, New Look’s in-house–developed solution. The other vendors that ran proofs of concept for the prospective customer are not to be named, but you can easily deduce their names given the dearth of WFM solutions in the market."—Principal TEC Analyst P.J. Jakovljevic

MasterCard selects Information Builders for enterprise reporting
Industry tags: finance and banking
"MasterCard, a global payments company operating in more than 210 countries, has selected the WebFOCUS BI Platform from Information Builders as its corporate standard for enterprise BI activities, particularly reporting activities for employees and customers. This, along with the use of analytics, can set a good example of how BI products can provide both employees and users with embedded BI services that they can take advantage of in a transparent way. "—Jorge García, TEC BI Analyst

Full-service creative agency Imagination selects Deltek
Industry tags: PSA, Marketing Agencies, PR Agencies
"People buy Maconomy for Marketing Agencies for a few reasons. First is functionality: the project and client management aspect of Maconomy is perfectly suited for managing agency accounts. Maconomy has the unique capability to address both the need for client focus and client/brand structures in creative agencies. There are also deep purpose-built capabilities with regards to estimating jobs, capturing time, expenses, and purchases/material, monitoring progress and very specific and flexible billing of time/material, retainers, fixed fees, etc. In addition, there is tailor-made BI/reporting for agencies. All of these capabilities are delivered in a configurable standard multi-company/-currency/GAAP/-language solution.

Second is the product’s reputation. The large marketing communications networks such as WPP and Omnicom—which own many individual PR and MarCom agencies—have begun to direct many of their Agencies to use Maconomy for the reasons described above. Maconomy is basically the industry standard in this part of the professional services market. Most of its competitors don’t have the project/client management capabilities (including true project accounting and flexible invoicing formats for all manner of project types) or the list of references that Maconomy does."—Principal TEC Analyst P.J. Jakovljevic

DrVita completes implementation of ProcessPro Premier ERP
Industry tags: Pharmaceutical and Botanical Products
"Recently certified by TEC, ProcessPro Premier software is designed for companies similar to DrVita: medium-sized pharmaceutical and food & beverage manufacturers and distributors. Indeed, the strengths of this software were among the key selection criteria for DrVita: a user-friendly interface, recipe-based batch manufacturing, multiple traceability requirements, and compliance to FDA standards. Hopefully now, when the system is live, the company will start gaining benefits from it, although complete acceptance and familiarity with any software package is a long process, taking anywhere from a few months to a few years."—Aleksey Osintsev, TEC Research Analyst

  • Compare ProcessPro Premier head-to-head with leading ERP software

Australian Grand Prix Corporation (AGPC) goes live with Sage 300 ERP and CRM software
Industry tags: live event management
"AGPC, the government agency that arranges and conducts Formula 1 races (and a few other races in Australia),  has implemented and gone live with its Sage 300 ERP (former Accpac) and Sage CRM software solutions. The specifics of its activities are "a complex product mix and a temporary venue," according to Jeremy Kann, AGPC's General Manager. This in turn leads to requirements for quick change adaptation capabilities and the ability to manage project-based activities. At the same time, the agency must comply with stringent governmental standards for financial reporting, and has an ongoing need to manage event subscriptions (and therefore must have full integration of its ERP and CRM systems)."—Aleksey Osintsev, TEC Analyst

  • Compare Sage 300 ERP head-to-head with leading ERP software


Oracle acquires Involver
Industry tags: CRM
"Oracle is definitely the champion of social marketing acquisitions for 2012, this one being its third. Involver is a platform for community management offering a conversation and an application suite, as well as a social markup language (XML for marketers using social media). The development layer for social applications is probably the main reason why Oracle decided to buy Involver—most of Involver's other modules are also offered to a larger or lesser extent by other solutions acquired by Oracle (RightNow, Vitrue, and Collective Intellect). Along with the other acquisitions, Involver will be part of Oracle cloud, probably in the Fusion CRM family of apps. But I also expect it to be integrated with the Oracle Social Network, which will increase Oracle’s chances to compete with Yammer (recently acquired by Microsoft)."—TEC Analyst Gabriel Gheorghiu

KANA acquires Ciboodle
Industry tags: CRM
"KANA Software is well known for its solutions for service experience management. They have acquired a few solutions, such as Lagan in 2010 to enhance its offering for governments, Overtone for social listening and analytics, and Trinicom for midmarket customer service. KANA and contact center service company Ciboodle share common functionality and will complement one another, but Ciboodle also announced a partnership this spring with BI firm SAS to create an intelligent contact center. Ciboodle is only a part of the SwordCiboodle group, and it remains to be seen what happens to the rest. Stay tuned for more info after my briefing with them."—TEC Analyst Gabriel Gheorghiu

EDA Direct partners with Arena Cloud PLM
Industry tags: Electronic, hi-tech
"Arena Solutions’ charter is to better connect engineering and manufacturing in the cloud with systems that centralize product data, automate and streamline manual business processes, and make it easier to bring a product to market. To that end, a new partnership with EDA Direct, in which EDA Direct, the leading reseller of EDA software products, will sell Arena's BOMControl solution directly to its customer base, should be mutually beneficial. EDA Direct focuses on the design process—but those designs ultimately have to be sourced and manufactured. The partnership with Arena should enable it to help its customers better manage their product design/manufacturing process."—Principal TEC Analyst P.J. Jakovljevic

PROACTIS offers benchmarking service to help organizations improve spend control
Industry tags: Procurement/Invoicing, cross-industry, public and private sector
"PROACTIS has developed a rapid benchmarking service based on its experience with hundreds of enterprises around the world in various stages of development of their Spend Control processes. Using structured assessment tools, this free service aims to help with the following:

• Break down each of the six key functions required for effective spend control
• Evaluate an organization on a spectrum of maturity levels for each issue or activity
• Determine an organization’s overall level of development per function
• Identify the key issues a company is likely experiencing based on its level of development

Key functional areas are procure-to-pay (purchasing and invoicing), sourcing, contract management, catalog management, and supplier management. This is a smart way for PROACTIS to engage prospective customers early in the sales cycle. It is likely that its competitors will follow suit if they haven’t already been offering similar incentives."—Principal TEC Analyst P.J. Jakovljevic

Oracle releases Oracle Insurance Solvency II Analytics
Industry tags: insurance
"Oracle has released Oracle Insurance Solvency II Analytics to help insurance industry users comply with the set of report requirements of Solvency II using a single unified platform. Featuring ready-to-deploy reports, Oracle Solvency II Analytics can speed the report generation process and ensure faster compliance. Business analytics continues to be consumerized to perform narrow yet complex tasks."—Jorge García, TEC BI Analyst
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