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UK’s Rail Selects Capgemini to Implement ClickSoftware’s Workforce Rostering

Written By: Predrag Jakovljevic
Published On: July 15 2014

Network Rail, which owns and operates Britain's 20,000 miles of rail infrastructure, recently awarded a multi-million pound contract to Capgemini UK plc to implement ClickSoftware's workforce management (WFM) and rostering system. The new rostering system will replace the current mixture of legacy information technology (IT), paper-based, and local spreadsheet-based processes. By prioritizing workforce schedules based on demand, employee availability, and regulatory concerns, Network Rail aims to help Britain's train operating companies minimize delays and disruptions to services, resulting in improved reliability, safety (by incorporating comprehensive traceability facilities), and punctuality for rail passengers.
 
Working with ClickSoftware, Capgemini as project manager and prime contractor plans to initially deploy the new system to some 8,000 Network Rail signaling (operations) staff and, after further evaluation of the process and consultation, deploy it to 15,000 maintenance workers. The project aims to improve rostering processes for Network Rail's workers by optimizing which employee works when and on what part of the rail network, taking into consideration compliance requirements, job priority, and employee preference. The new system also aims to improve processes for Network Rail schedulers, supervisors, and managers.
 
Development work on the new IT solution for Network Rail is being carried out in the United Kingdom (UK), Israel, and at Capgemini's Advanced Planning and Scheduling Global Solution Center in India. Capgemini is responsible for implementing the ClickSoftware WFM solution and for integrating the new applications with existing Network Rail IT including human resources (HR), payroll, and finance within Oracle E-Business Suite (EBS). Capgemini and Network Rail training specialists will work together to train employees in using the new systems.
 
ClickSoftware, which is the leader in field service management (FSM), should feel great about this mega-deal for its rostering product, which is not its best seller and where competition from the likes of Kronos is quite fierce.
 
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