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Vertical Solutions Partners with CallCopy to Enhance Customer Experie...
Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform
November 28 2012
CallCopy and Vertical Solutions today announced a
, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As a result, customers and client-facing employees can now access and reuse knowledge accumulated over time.
Additionally, cc:Discover can be used towards achieving better quality assurance while complying with
Health Insurance Portability and Accountability Act
(HIPPA) and payment card industry (PCI) regulations. "With built-in compliance and litigation-quality call recording, the combined technology is a value-added solution that resolves multiple business issues with a single platform," says Mr. Ray Bohac, chief information officer of CallCopy.
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