Instant Engagement – Refers to the intuitive and inviting user experience that leverages a consumer-centric approach to interacting with business applications. This approach makes the UI easier to use and rollout the system for hourly and salaried applicants.
Guided Decisions – Refers to the ability to connect users to rich WFM logic and an early warning and guidance system to make better decisions, control coverage, overtime, etc. For instance, when a store manager clicks on the “schedule” alert portlet with an open shift, it guides him/her directly to the “reassign shift” screen and tells him/her which employees are best to fill the open shift based upon pre-defined rules around seniority, overtime, and availability.
The rules might vary, but the key here is that the system applies the rules that are specific for this manager’s situation. The WFM system recommends the employees who fit best and the manager can “assign” that employee to the open shift with a simple click of the button.
Mobile Management – Refers to empowering managers and employees by enabling real-time, bidirectional communications that connect them to each other and their WFM system. With Mobile Management, mobile tools such as Kronos’ Workforce Mobile Scheduler allow managers to quickly and easily broadcast a text message to all employees qualified to fill an open shift. Employees can instantly decline or accept the shift. Once the shift is filled, employee schedules and timecards are automatically updated allowing managers to spend their time running the business.