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Back Office and Operations - 2002

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Product Life Cycle Management (PLM) in ProcessPart 3: Process PLM Requirements
Olin Thompson 12/22/2002 12:00:00 AM
A Process PLM system must accommodate rapid, global deployment of the system. This need drives specific requirements to minimize both the start-up and the long-term cost of ownership of the system. This article, third in a series details those requirements.

Read Product Life Cycle Management (PLM) in ProcessPart 3: Process PLM Requirements

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Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process
Olin Thompson 12/1/2002 12:00:00 AM
Process industry companies could benefit from many of the PLM concepts that have accrued to discrete industries. But PLM has had minimum penetration into the process industries. Why?

Read Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process

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CRM For Complex Manufacturers Revolves Around Configuration Software
P.J. Jakovljevic 11/8/2002 12:00:00 AM
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.

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6 Immediate Business Improvements Offered by an Online SRM System
Sunil Pande 10/22/2002 12:00:00 AM
Manufacturing and distribution companies rely heavily on their ability to ship product and meet commitments to customers. Yet though the supply chain is the lifeline of their business, most purchasing departments are severely handicapped in their efforts to streamline supply chain execution.

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How Supply Chain Projects Morph Into Black Holes
Steve McVey 10/19/2002 12:00:00 AM
For all but a few astronomers, black holes are unknown in the realm of ordinary experience. Analogs do exist, however, in the more terrestrial domain of business process reengineering and take the form of supply chain management implementations. Real-life examples offer insights that may help prevent your supply chain project from collapsing into oblivion and taking your enterprise with it.

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Geac Hopes To See System21 Shine Again Like 'Aurora' Part 2: Market Impact
P.J. Jakovljevic 9/17/2002 12:00:00 AM
Geac appears to have at least learned some hard lessons and it should not fall again in the trap of its former rampant acquisition strategy in a number of unrelated, diverse fields. Further, Geac's strengths today remain its geographical spread, restored financial health, retained level of products’ diversity, and its savvy of industry business process in the chosen vertical sectors. The company seems to have become highly attuned to the needs of the mid-market, with many loyal long term customers currently enjoying considerable service & support attention.

Read Geac Hopes To See System21 Shine Again Like 'Aurora' Part 2: Market Impact

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Integration is the Name of the Game in Software Systems
Rachel Davis 8/1/2002 12:00:00 AM
This article, originally published in Engineering Times, on how companies are employing ERP is based on an interview with Ben Spencer, TEC’s Senior Director of Knowledge Bases and Content Development.

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Is ROI King In Evaluating IT Investments? Part 2. Measuring the Impact of IT Investments
Olin Thompson,William Friend 7/24/2002 12:00:00 AM
If the underlying business assumptions change, the cash flow projections may be critically flawed but the KPI’s can still be relatively reliable indicators of the impact of an IT project. In the long run, IT project KPIs may be the best indicators for IT managers to use in evaluating the results of their IT investments.

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Is ROI King In Evaluating IT Investments? Part 1. Should We Make the Investment?
Olin Thompson,William Friend 7/23/2002 12:00:00 AM
IT managers should recognize that cash flow measurements are being increasingly used to evaluate IT investments, even though initial estimates of cash flows from IT projects are often hard to determine because underlying business assumptions can change. IT veterans all know that reconciling IT investments to the bottom line has been problematic.

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The 'Joy' Of Enterprise Systems Implementations Part 2: Implementation Key Success Factors
P.J. Jakovljevic 7/9/2002 12:00:00 AM
Enterprise systems, in fact, are devised to operate by codifying a set of business processes and employees have to learn the whys, wheres, and whos of the business process (workflows) rather than hows of the software screens.

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