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Back Office and Operations - 2002

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Anatomy of a Technology Selection
J. Dowling 5/31/2002 12:00:00 AM
Dell Computer Corporation spent millions preparing to deploy an ERP system before realizing that the solution to one set of issues created a more severe problem. Note based on discussion among Michael Dell, Kevin Rollins, and Morten Topfer of Dell Computer Corporation and Dell’s Platinum Counsel of customers.

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ROI Systems MANAGE-s Well Past 2000 Part 2: Impact and Recommendations
P.J. Jakovljevic 4/4/2002 12:00:00 AM
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula of success. It is now in a position to move forward with its plans for further needed product enhancements, staffing expansion and company growth, at a time when many of its peers continue to struggle.

Read ROI Systems MANAGE-s Well Past 2000 Part 2: Impact and Recommendations

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ROI Systems MANAGE-s Well Past 2000 Part 1: Recent Developments
P.J. Jakovljevic 4/3/2002 12:00:00 AM
ROI Systems' strategy in terms of enhancing its MANAGE 2000 product and its geographic coverage has apparently been paying off, which comes as a welcome news these days when many of its peers that have traditionally touted more glitzy products are facing the moment of truth. Its recent solid financial performance puts the company in the position of being able to move forward with its plans for further needed product enhancements, staffing expansion and company growth, at a time when many of its peers continue to struggle.

Read ROI Systems MANAGE-s Well Past 2000 Part 1: Recent Developments

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IPSec VPNs for Extranets: Not what you want to wake up next to
Roger Wood 2/27/2002 12:00:00 AM
In general VPNs are ill suited to building multi-company extranets, for any situation that extends across organizational boundaries, or where there is unbalanced trust between end points. This article discusses the basic requirements for a true extranet solution.

Read IPSec VPNs for Extranets: Not what you want to wake up next to

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User-Focused Design Principles Shape the Customer Experience
Michael Ryan 1/18/2002 12:00:00 AM
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.

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Should You Modify an Application Product?
Olin Thompson 12/24/2002 12:00:00 AM
When it comes to modifications to an application product, there is the good, the bad, and the ugly. Enter the modification process cautiously, with your eyes open.

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Epicor Picks Clarus' Bargain At The Software Flea Market
P.J. Jakovljevic 12/4/2002 12:00:00 AM
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus for an almost next to nothing price to provide mid-market with a solid add-on e-procurement and, eventually, SRM value proposition too.

Read Epicor Picks Clarus' Bargain At The Software Flea Market

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6 Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider
Sunil Pande 10/24/2002 12:00:00 AM
Maintaining an effective supply chain is clearly an integral part of a manufacturing company’s livelihood. Using Web-enabled tools, the enterprise is able to transform the procurement function of its supply chain from a cost center to a powerful business unit.

Read 6 Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider

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Geac Hopes To See System21 Shine Again Like 'Aurora' Part 3: Challenges and User Recommendations
P.J. Jakovljevic 9/18/2002 12:00:00 AM
One is only to hope that the Geac’s renewed interest in alliances and acquisition will be to the point of effectively enhancing prosperous product lines as required by its large installed base.

Read Geac Hopes To See System21 Shine Again Like 'Aurora' Part 3: Challenges and User Recommendations

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Geac Hopes To See System21 Shine Again Like 'Aurora'
P.J. Jakovljevic 9/16/2002 12:00:00 AM
By stabilizing its financial situation and by focusing on customer service beyond reproach and on its major product’s collaborative enhancements, in part through acquisitions, Geac hopes to overcome a lingering general feeling that it had passed up an opportunity to be a top-notch applications vendor.

Read Geac Hopes To See System21 Shine Again Like 'Aurora'

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