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Back Office and Operations - 2002

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Why Most Balanced Scorecards are Subverted
R. Lynch 8/2/2002 12:00:00 AM
Business and IT managers have failed to get at the root cause of Balanced Scorecard ineffectiveness. Getting the most from corporate data will continue to be elusive until business management strategy and data management architecture are aligned.

Read Why Most Balanced Scorecards are Subverted

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Through Knowledge Base Technology Selections Deliver Value
7/22/2002 12:00:00 AM
A major consulting firm recently unveiled an E-Procurement selection tool that helps its clients select technologies that enable their business objectives. The tool combines the consulting firm’s knowledge of various E-Procurement solutions with TEC’s decision support technologies.

Read Through Knowledge Base Technology Selections Deliver Value

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CRM and Technological Solutions: Be the Customer
Randy Garland 6/22/2002 12:00:00 AM
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer. Ignore him at your peril.

Read CRM and Technological Solutions: Be the Customer

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Development of an Internet Payment Processing System
Dragomir D. Dimitrijevic,Ph.D 6/17/2002 12:00:00 AM
This article describes the author's experience with the development of the first Yugoslav Internet payment processing system. The system's architecture is very similar to the Three Domain (3D) model that started to emerge later. This success story is worthwhile sharing with a wider audience.

Read Development of an Internet Payment Processing System

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Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations
P.J. Jakovljevic 6/12/2002 12:00:00 AM
Epicor’s ability to enhance its products and its determination on executing product and technology strategies deserves commendation. Current users are advised to follow Epicor's new product introductions and keep an eye on its future product strategy. The positive sign is the company’s more manageable and narrower focus, as demonstrated by its most recent results.

Read Epicor Claims The Forefront Of CRM.NET-ification. Part 2: Market Impact and User Recommendations

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Epicor Claims The Forefront Of CRM.NET-ification Part 1
P.J. Jakovljevic 6/11/2002 12:00:00 AM
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can keep it in the mid-market leadership race amongst aslew of formidable opponents.

Read Epicor Claims The Forefront Of CRM.NET-ification Part 1

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Infinium Returns To Its Core Competencies To Succeed Part 1: Recent Announcements
P.J. Jakovljevic 5/28/2002 12:00:00 AM
2000 and 2001 were difficult times for Infinium resulting in a substantial decrease in revenue and significant restructuring. After a thorough soul-searching exercise at the end of 2001, the company entered 2002 with product offerings that are going back to its roots, and with a determination to sustain success within three key target markets. The result is a renewed employees' and the market's enthusiasm for the company moving forward.

Read Infinium Returns To Its Core Competencies To Succeed Part 1: Recent Announcements

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Inventory Reduction: Effectively Turning Excess Into Cash
R. Michael Donovan 5/16/2002 12:00:00 AM
In virtually all manufacturing companies, there is a direct correlation between inventory levels and overall business performance. In fact, CEO's and CFO's believe that their companies consistently carry 25 to 40 percent or more inventory than is needed.

Read Inventory Reduction: Effectively Turning Excess Into Cash

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Not all SCM Products Are Created Equal
Steve R. McVey 3/14/2002 12:00:00 AM
In this article, we examine capabilities of five top Supply Chain Management software vendors in several key areas of functionality: material procurement planning, manufacturing planning and scheduling, distribution and transportation management, and inventory management and warehousing.

Read Not all SCM Products Are Created Equal

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Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations
P.J. Jakovljevic 3/11/2002 12:00:00 AM
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short list and vendors/VARs can use research to assess the viability of opportunities before committing time and money to a sales effort. Since a 'one-size-fits-all' product is still not a viable solution for most clients, the ability of technology products to meet clients' needs depends on client requirements. The Catch 22 for both buyers and vendors/VARs is to pinpoint the right match in this ongoing 'dating game'.

Read Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations

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