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Back Office and Operations - 2003

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Should E-Business Be Inside or Outside of IT?
William Friend 7/5/2003 12:00:00 AM
All the recent management trends from Continuous Improvement to Business Process Re-engineering have had the same issue we see with E-Business. They have enterprise-wide implications and tend to become part of the corporate department that started the initiative. This article recommends a more strategic business approach.

Read Should E-Business Be Inside or Outside of IT?

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BPM Weaves Data And Processes Together For Real-time Revenues
David Cameron 5/30/2003 12:00:00 AM
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the amount of data that needs to be moved, and thereby reduces both the initial cost and ongoing maintenance cost of application integration.

Read BPM Weaves Data And Processes Together For Real-time Revenues

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Kevin Ramesan 4/18/2003 12:00:00 AM
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

Read CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge

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What's Wrong With Application Software? Business Processes Cross Application Boundaries
Jim Brown 2/27/2003 12:00:00 AM
The reality of today’s application environment is that no single application meets all of the needs of a business, or frequently even the needs of a single business process, so multiple applications must work together to support business processes.

Read What's Wrong With Application Software? Business Processes Cross Application Boundaries

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PSA -- Still An Evolving Market
P.J. Jakovljevic 12/27/2003 12:00:00 AM
What started out as a set of applications to better manage customers' projects, astutely allocate staff and monitor their utilization rates has become an important foundation for coordinating a full range of business activities amongst increasingly virtual teams both within and outside the four-walls.

Read PSA -- Still An Evolving Market

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A CFO's Guide For Managing IT
Bill Friend 12/25/2003 12:00:00 AM
In the post Y2K era, many companies have turned to the CFO to oversee the IT function with the CIO or head of IT reporting to the CFO. IT may look organizationally like accounting, but the issues a CFO will face in managing IT will be complex and involve an organizational approach that is focused on the unique aspects of managing IT.

Read A CFO's Guide For Managing IT

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The Strategic Importance of Asset Management Part Three: A New Framework
Daryl Mather 12/20/2003 12:00:00 AM
Managing assets needs to be done in a truly proactive approach, one that ties the management of physical assets to the corporate objectives. The initial momentum to begin the sequence comes from the vision of a future state. This needs to clearly represent the corporate objectives and goals, and expressing how asset management can play a part in achieving these goals.

Read The Strategic Importance of Asset Management Part Three: A New Framework

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The Strategic Importance of Asset Management Part Two: Implications
Daryl Mather 12/19/2003 12:00:00 AM
The changing attitudes, understandings of physical assets and market conditions bring a broad array of implications for those responsible for asset management. The majority of these can be explained as "new accountabilities." Many of these are accountabilities leveled at, or within, corporations themselves. However many will also be directed at the individuals taking or overseeing these decisions, often with daunting consequences for failure.

Read The Strategic Importance of Asset Management Part Two: Implications

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The Strategic Importance of Asset Management Part One: Changing Attitudes
Daryl Mather 12/18/2003 12:00:00 AM
This note is intended to provoke thought regarding some of the dramatic incidents that occurred in the field of asset management in 2003, as well as address some of their more immediate consequences and ramifications of changing societal attitudes regarding the failure of physical assets. In particular it examines the impact of these events on issues such as the selection and implementation of enterprise management software, the use of call centers and the outsourcing of asset management functions. There is also an overview of the evolution of asset management throughout the world that has brought us to this point.

Read The Strategic Importance of Asset Management Part One: Changing Attitudes

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Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less
P.J. Jakovljevic 8/12/2003 12:00:00 AM
By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements, as well as undertake palatable acquisitions such as Comshare, Geac might well overcome a lingering general feeling that it missed its opportunity to be a top-notch applications vendor. Still, losing five CEOs within five years may sound disconcerting to some, although Geac might contest that.

Read Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less

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