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Back Office and Operations - 2004

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Mainstream Enterprise Vendors Begin to Grasp Content Management Part Three: Challenges
P.J. Jakovljevic 11/13/2004 12:00:00 AM
To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.

Read Mainstream Enterprise Vendors Begin to Grasp Content Management Part Three: Challenges

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The Many Flavors of Application Software Outsourcing
A.B. Maynard 9/29/2004 12:00:00 AM
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.

Read The Many Flavors of Application Software Outsourcing

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Positioning Starts With A Message Strategy
Lawson Abinanti 9/18/2004 12:00:00 AM
In business-to-business (B2B) software marketing, you'll get little debate about the importance of positioning. Yet few B2B software companies do it well, thus failing to set themselves apart from their competitors. There are many reasons for this void, and this column will help fill one big one by describing the business process of creating effective, compelling message strategies for your products or services.

Read Positioning Starts With A Message Strategy

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Microsoft Business Network (MBN)--Coming of Age? Part Three: Challenges and Competition
P.J. Jakovljevic 9/3/2004 12:00:00 AM
While on the surface, there are few economic or strategic reasons for organizations to persist with electronic data interchange (EDI), many seem reluctant to adopt the alternative at this stage. In fact, there has been almost negligible growth in the number of organizations replacing their EDI-based systems with XML.

Read Microsoft Business Network (MBN)--Coming of Age? Part Three: Challenges and Competition

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Microsoft Business Network (MBN)--Coming of Age? Part Two: Market Impact
P.J. Jakovljevic 9/2/2004 12:00:00 AM
Microsoft Business Network (MBN) has the potential to deliver the never really (or hardly ever) realized benefits of early dot-com era Internet trading exchanges or networks that could reasonably and effectively link customers to their trading partners.

Read Microsoft Business Network (MBN)--Coming of Age? Part Two: Market Impact

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Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary
P.J. Jakovljevic 9/1/2004 12:00:00 AM
While the Microsoft Business Network (MBN) product is worth considering for a number of compelling reasons, it will take some immense doing before it becomes a retailers' equivalent of what the Sabre reservation system means to airline agents.

Read Microsoft Business Network (MBN)--Coming of Age? Part One: Event Summary

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Electronic Product Code (EPC): A Key to RFID
P.J. Jakovljevic 8/2/2004 12:00:00 AM
The real benefits of radio frequency identification will be achieved, when the integration of the EPC data will be a substantial part for the control of supply chain business processes.

Read Electronic Product Code (EPC): A Key to RFID

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Business Strategy, Business Processes, and Business Systems
Olin Thompson 7/31/2004 12:00:00 AM
Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business processes rely on business systems. Therefore, a direct link exists between the success of business strategy and business systems. Poor systems are a frequent reason for the failure of a business strategy.

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CRM ROI: Creating a Business Case
Tom Pisello 7/23/2004 12:00:00 AM
Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

Read CRM ROI: Creating a Business Case

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Mid-market Getting the Taste of Some Emerging Technologies
P.J. Jakovljevic 7/5/2004 12:00:00 AM
Fledgling smart enterprise suite, business activity monitoring, and business process management technologies hold significant potential for end user organizations as they can accelerate the velocity of the business and deal with the details of everyday needs. The challenge is to fine-tune the system to dynamically combine event and contextual data.

Read Mid-market Getting the Taste of Some Emerging Technologies

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