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Back Office and Operations - 2004

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Service Chain Information will Transform the Total Chain
Ann Grackin 6/22/2004 12:00:00 AM
Moving to a performance-based service business model will have huge implications for the whole value chain. Its principle is to manage for outcomes—procure performance rather than parts and people. It requires total business process reorientation from services and maintenance through procurement techniques, as well as the IT platform for integration.

Read Service Chain Information will Transform the Total Chain

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ROI: Are You Ready to Walk The Walk?
Lawson Abinanti 6/1/2004 12:00:00 AM
ROI marketing is just starting to become mainstream. ROI selling is already out there, further advanced in adoption because of its perceived relevance to the selling process. It won't be long before several B2B software companies position their products as providing a superior ROI. Read on to find out if it's the right position to claim.

Read ROI: Are You Ready to Walk The Walk?

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Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling
P.J. Jakovljevic 5/18/2004 12:00:00 AM
Business processes must be enabled across the artificial boundaries of disparate applications that must work together to support these business processes. To that end, business process management (BPM) could assist in compliance issues, can reduce training requirements, and increase the overall efficiency of a business.

Read Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Two: Business Process Modeling

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Integrating All Information Assets Part Two: Why is integration an issue?
Cindy Jutras 4/15/2004 12:00:00 AM
Successful e-businesses of the future will be those who treat e-business as the collection of processes, which allow multiple companies to work cooperatively and collaboratively to produce a seemingly seamless integration of businesses operating as a virtually vertical enterprise. And with this integration of business processes comes the requirement to integrate disparate business applications. This is an excerpt from the book ERP Optimization (Subtitle: Using Your Existing System to Support Profitable E-Business Initiatives).

Read Integrating All Information Assets Part Two: Why is integration an issue?

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High Performance Organizations Are Driven by the Power of Enterprise Business Events
Ram Ramdas 4/7/2004 12:00:00 AM
"Agility", "real time enterprise", "zero latency" ... these are among the several buzzwords doing the rounds these days. Some would characterize these present times as belonging to the "Real Time Decade." Are these words just hype or do they proffer a vision of reality for the near future? This article attempts to examine the issues involved and offer some answers.

Read High Performance Organizations Are Driven by the Power of Enterprise Business Events

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Enterprise Applications--The Genesis and Future, Revisited Part Six: Looking to the Future
P.J. Jakovljevic 4/6/2004 12:00:00 AM
Unless all the functional modules have access to and use the same data in near real-time, unless all processes are fully integrated (so that, for example a mobile sales rep can see the live inventory data for order promising), and unless users can seamlessly move from one module to another, we are not talking about coherency but rather about the hodgepodge of disconnected (or very loosely connected, in the best scenario) islands of information.

Read Enterprise Applications--The Genesis and Future, Revisited Part Six: Looking to the Future

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Enterprise Applications--The Genesis and Future, Revisited Part Four: Another Step in ERP Evolution
P.J. Jakovljevic 4/3/2004 12:00:00 AM
Within recent years, enterprise resource planning (ERP) has been redefined as a platform for enabling collaborative e-business globally. Originally focused on automating internal processes of an enterprise, extended ERP systems increasingly include customer and supplier-centric processes.

Read Enterprise Applications--The Genesis and Future, Revisited Part Four: Another Step in ERP Evolution

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GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part Two: HAHT Commerce
P.J. Jakovljevic 3/10/2004 12:00:00 AM
HAHT PIM is a strategic solution designed to meet current and evolving standards for collaborative trading. It empowers manufacturers to manage product information and optimize product data synchronization from product launch through to sunset via the automation of internal and external business processes with trading partners.

Read GXS Acquires HAHT Commerce for More Synchronized Retail B2B Data Part Two: HAHT Commerce

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Outsourcing 101 - A Primer Part Two: Outsourcing Categories
A.B. Maynard 1/17/2004 12:00:00 AM
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.

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Business Activity Monitoring - Watching The Store For You
Olin Thompson 1/3/2004 12:00:00 AM
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification must be derived from business management improvements. The most important claim for BAM is that it can fundamentally alter the way businesses understand and act to threats and opportunities.

Read Business Activity Monitoring - Watching The Store For You

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