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Back Office and Operations - 2005

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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The Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies
Al Case,Dave Stein 11/4/2005 12:00:00 AM
The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements definition. When used as a request for proposal, the requirements definition can be a powerful evaluation and negotiation tool.

Read The Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies

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The Market Impact of Two Powerhouses
P.J. Jakovljevic 8/25/2005 12:00:00 AM
This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium enterprise (SME) market segment. One is Microsoft Business Solutions (MBS), the other is UK-based the Sage Group.

Read The Market Impact of Two Powerhouses

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Planning Horizon of a Technical Personnel Management System
Juan Francisco Segura 8/19/2005 12:00:00 AM
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line maintenance supervisors and engineers. This is where a maintenance personnel management system can be useful.

Read Planning Horizon of a Technical Personnel Management System

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Technical Staff Management Systems for the Aviation Industry
Juan Francisco Segura 8/18/2005 12:00:00 AM
In the airline industry, aircraft maintenance is an activity that has to be done throughout the day, so maintenance personnel must be available at all times. The complexity of the operation increases the need for a maintenance personnel management system.

Read Technical Staff Management Systems for the Aviation Industry

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Selecting an Outsourcing Provider—Art or Science?
A.B. Maynard 8/13/2005 12:00:00 AM
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting one?

Read Selecting an Outsourcing Provider—Art or Science?

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Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations
Olin Thompson,P.J. Jakovljevic 8/2/2005 12:00:00 AM
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of ownership.

Read Supply Chain Management Systems for Service and Replacement Parts: Players, Benefits, and User Recommendations

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Avoid the Perils of Service Parts Planning in Supply Chain Management
Olin Thompson,P.J. Jakovljevic 8/1/2005 12:00:00 AM
Significant differences exist between the new parts production supply chain and the service and replacement parts supply chain. Companies using conventional, new product inventory methods are missing opportunities to improve efficiency and effectiveness.

Read Avoid the Perils of Service Parts Planning in Supply Chain Management

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Supply Chain Management: Morphing the Functional Scope of Service Parts
Olin Thompson,P.J. Jakovljevic 7/30/2005 12:00:00 AM
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks.

Read Supply Chain Management: Morphing the Functional Scope of Service Parts

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Lucrative but "Risky" Aftermarket Business—Service and Replacement Parts SCM
Olin Thompson,P.J. Jakovljevic 7/28/2005 12:00:00 AM
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and replacement parts.

Read Lucrative but "Risky" Aftermarket Business—Service and Replacement Parts SCM

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Serving up EAM Integration
Joseph Mendoza 7/22/2005 12:00:00 AM
Integrating systems has created major havoc within enterprises, and gluing together disparate mission-critical business systems from multiple vendors that were never designed to work together is definitely a cause for IT concern.

Read Serving up EAM Integration

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