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Back Office and Operations - 2007

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Are You Tuned into Radio Frequency Identification?
Dylan Persaud 11/28/2007 12:00:00 AM
This article examines the organizational fit of radio frequency identification (RFID) and its technology’s basic mechanics. Its prohibitive costs often account for the decision to not implement RFID. Yet some factors influencing adoption may shed new light on why RFID is important.

Read Are You Tuned into Radio Frequency Identification?

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Software Selection for Organizations: Are We Becoming Too Web-biased?
Murali Chemuturi,Udaya Sundari Chemuturi 11/2/2007 12:00:00 AM
Web-based software has come of age: it is more robust and stable, and combined with the increased speed of the Internet, businesses have reaped tremendous benefits. Still, Web-based systems may not be the answer for every business.

Read Software Selection for Organizations: Are We Becoming Too Web-biased?

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A Retail Sourcing Suite Built on Experience
P.J. Jakovljevic 10/15/2007 12:00:00 AM
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.

Read A Retail Sourcing Suite Built on Experience

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One Vendor's Quest to Garner a Global Sourcing Ecosystem
P.J. Jakovljevic 10/12/2007 12:00:00 AM
Having started as a business-to-business integration provider for a few major retailers in the United Kingdom, Eqos has evolved into a full-fledged, worldwide provider of global sourcing and supplier management solutions.

Read One Vendor's Quest to Garner a Global Sourcing Ecosystem

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Innovation and Change in Human Resources
Verónica Inoue 9/28/2007 12:00:00 AM
Learning Review's Veronica Inoue interviewed two representatives of the Interamerican Federation of Human Resource Management Associations (Federación Interamericana de Asociaciones de Gestión Humana), who attended the Human Management Conference held by la Asociación de Recursos Humanos de la Argentina.

Read Innovation and Change in Human Resources

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At Last—A Complete (and Successful) RFID Implementation
Dylan Persaud 9/21/2007 12:00:00 AM
A radio frequency identification implementation is a major undertaking for any organization—a project with ample risk of failure. This entire series is a step-by-step guide to the process, with this final part including a comprehensive glossary of key terms for better understanding.

Read At Last—A Complete (and Successful) RFID Implementation

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Applying the Power of Social Networks to Customer Relationship Management
Wayne Thompson 9/19/2007 12:00:00 AM
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

Read Applying the Power of Social Networks to Customer Relationship Management

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RFID Implementation: Moving Forward through the Four Phases
Dylan Persaud 9/17/2007 12:00:00 AM
Implementation of a radio frequency identification system is best approached in four phases to ensure its success. Discussed here are the second and third phases, which deal with testing and validation, and the importance of setting up a pilot implementation.

Read RFID Implementation: Moving Forward through the Four Phases

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Radio Frequency Identification Implementation: The First Steps
Dylan Persaud 9/14/2007 12:00:00 AM
Phase one of the four phase approach to a successful radio frequency identification implementation consists of several essential steps, including the careful selection of business partners and the development of a test environment and corrective label placement procedures.

Read Radio Frequency Identification Implementation: The First Steps

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A How-to Guide for a Radio Frequency Identification Site Survey
Dylan Persaud 9/7/2007 12:00:00 AM
As organizations prepare for a radio frequency identification (RFID) implementation, they often don't understand the preliminary work necessary to begin the project. The importance of a site survey can influence the success or failure of an RFID project.

Read A How-to Guide for a Radio Frequency Identification Site Survey

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