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Back Office and Operations - 2008

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Thou Shalt Motivate and Reward Workforce Better
P.J. Jakovljevic 3/24/2008 12:00:00 AM
The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead.

Read Thou Shalt Motivate and Reward Workforce Better

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The Convergence of ERP and Field Services—One Vendor’s Leadership
Judith Rothrock,Predrag Jakovljevic 2/27/2008 12:00:00 AM
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.

Read The Convergence of ERP and Field Services—One Vendor’s Leadership

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An ERP Vendor Poised to Overtake the Services Market
Judith Rothrock,Predrag Jakovljevic 2/25/2008 12:00:00 AM
Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.

Read An ERP Vendor Poised to Overtake the Services Market

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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager
Alexander Hankewicz 10/29/2008 12:00:00 AM
Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small to medium businesses have been able to benefit from PPM too, through software-as-a-service models of this tool.

Read How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager

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War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It?
David Clark,P.J. Jakovljevic 10/13/2008 12:00:00 AM
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

Read War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It?

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A Lexicon for Customer Relationship Management Success
Glen Petersen 9/29/2008 12:00:00 AM
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

Read A Lexicon for Customer Relationship Management Success

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How to Evaluate a Sales and Operation Planning System
Anand Chatterjee 2/1/2008 12:00:00 AM
The features available in today’s sales and operations planning (SOP) systems make these systems indispensable assets for an organization. Reporting tools and graphical representations are just a couple of these key features. Find out what else to look for in an SOP system.

Read How to Evaluate a Sales and Operation Planning System

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