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Back Office and Operations - 2009

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Sort Articles by Evaluation Centers
Minimizing the Total Cost of Technical Support for Enterprise Applications
David Bourque 9/28/2009 12:00:00 AM
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.

Read Minimizing the Total Cost of Technical Support for Enterprise Applications

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Trends in LMS
Don McIntosh, Ph.D,Ph.D 9/21/2009 12:00:00 AM
Companies and educational institutions use learning management systems (LMSs) to provide training and e-learning. With over 250 LMSs currently on the market, smaller and medium-sized enterprises are now adopting this software and using it to boost performance. Find out why.

Read Trends in LMS

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Tactical Human Resources Evolves into Strategic Human Capital Management
P.J. Jakovljevic 8/28/2009 12:00:00 AM
In contrast to traditionally investing in automation technologies for better use of tangible assets, enterprises have begun to invest in optimizing human capital. Human capital management, or talent management, is a set of human resources practices focusing on the acquisition, management, and optimization of the enterprise workforce.

Read Tactical Human Resources Evolves into Strategic Human Capital Management

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A Guide to Selecting Process Enterprise Resource Planning Software
David Bourque 8/14/2009 12:00:00 AM
Today, the issue of regulatory compliance touches every enterprise, and process manufacturers are no exception. To answer the challenge of this new reality, vendors now offer enterprise resource planning systems with far more features and functionality than ever before. But how can an organization choose the right system to meet its business needs?

Read A Guide to Selecting Process Enterprise Resource Planning Software

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Four Ways to Botch Your ERP Implementation Process
Jeff Kugler 6/29/2009 12:00:00 AM
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and prevent disaster by steering clear of these major mistakes.

Read Four Ways to Botch Your ERP Implementation Process

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Who the Heck Needs ROI?
Anthony Sarno,Robin F. Goldsmith 6/12/2009 12:00:00 AM
Ten common errors prevent return on investment (ROI) calculations from being used as much or as well as possible. Avoiding intuitive decision making and basing ROI on quantifiable factors is essential to the success of major decisions, including software selection.

Read Who the Heck Needs ROI?

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Vendor Spotlight: Agresso
TEC staff 6/5/2009 12:00:00 AM
Welcome to TEC's Vendor Spotlight series. This installment focuses on Agresso, a Netherlands-based ERP vendor now enjoying its fair share of success in North America. So how successful is Agresso? Just ask SAP—Agresso claims to have won over $50 million (USD) against SAP in 61 separate deals…

Read Vendor Spotlight: Agresso

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Reaching the Peak of CMMI: How Fast Can You Climb?
Henry Schneider 6/3/2009 12:00:00 AM
Implementing Capability Maturity Model Integration (CMMI) at Maturity Level 5 enables an organization to optimize its performance. Learn about the critical success factors for CMMI High Maturity level appraisals; world-class practice for establishment and coaching of a local SEPG group; and the secrets of one organization’s rapid implementation of CMMI High Maturity practices.

Read Reaching the Peak of CMMI: How Fast Can You Climb?

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Who to Blame for Project Failure? Look Up—Not Down, Not Left, Not Right
Olin Thompson 6/3/2009 12:00:00 AM
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled to assign blame. But who really is to blame, and how can a company avoid the same problems in the future?

Read Who to Blame for Project Failure? Look Up—Not Down, Not Left, Not Right

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Today's Discrete ERP Landscape: Trends, Challenges, and Solutions
David Bourque 5/29/2009 12:00:00 AM
With web-enabled technology, business intelligence, and supply chain management becoming integral parts of the manufacturing environment, discrete enterprise resource planning (ERP) applications today are not as they once were. Learn about the current trends and how to select a discrete ERP system for your needs.

Read Today's Discrete ERP Landscape: Trends, Challenges, and Solutions

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