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Back Office and Operations - 2010

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Sort Articles by Evaluation Centers
Mobile Learning: Is Your Business Ready for It?
Sherry Fox 12/15/2010 9:07:00 AM
The popularity of mobile technology has brought mobile learning (m-learning) to one’s fingertips. M-learning takes advantage of the mobility of the learner and the lightweight portability of the mobile device to support learning nuggets of content at anytime and from virtually anywhere. This article reviews issues this trend has raised and technical challenges businesses must overcome to implement this learning strategy.

Read Mobile Learning: Is Your Business Ready for It?

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Business Process Management in Free and Open Source: An Overview of the Demand and the Supply
Kurt (Yu) Chen 6/1/2010 12:00:00 AM
Free and open source software (FOSS) has become a hot topic in the business process management (BPM) market. This article discusses the relevance between BPM and FOSS, and makes suggestions for BPM seekers that prefer FOSS.

Read Business Process Management in Free and Open Source: An Overview of the Demand and the Supply

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Good Customer Service Is Simple
Olin Thompson 11/25/2010 9:48:00 AM
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

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Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator
Josh Chalifour 10/26/2010 12:00:00 AM
The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products. Learn how you can use the TEC Focus Indicator for insight into the functional competitive differentiators of particular enterprise software products against what's available on the market.

Read Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator

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Social Networks That Boost Your Business
Daniel Burrus 4/26/2010 11:48:00 AM
Companies are beginning to accept Web 2.0 as part of their communication, information sharing, and collaborating activities. Find out why this trend is being embraced by more companies.

Read Social Networks That Boost Your Business

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Human Resources: To Outsource or Not to Outsource, That Is the Question
Sherry Fox 3/24/2010 12:00:00 PM
As human resource outsourcing (HRO) becomes an increasingly popular option for many HR organizations, they must inform themselves about the benefits and challenges outsourcing brings. Find out why outsourcing your HR activities may or may not be right for you.

Read Human Resources: To Outsource or Not to Outsource, That Is the Question

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Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot?
David Clark,Gabriel Gheorghiu,Jorge García 9/8/2010 1:23:00 PM
Are ERP workarounds a terrific way of shooting yourself in the foot? TEC Analyst Gabriel Gheorghiu says “There’s no way to avoid ERP workarounds. And yes, they’re a problem.” TEC Analyst Jorge García says “No they’re not.” Managing Editor David Clark attempts to moderate (just a wee bit too late).

Read Are ERP Workarounds a Terrific Way of Shooting Yourself in the Foot?

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A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
PJ Jakovljevic 7/28/2010 12:00:00 AM
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult to reach profitability.

Read A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)

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Reference Guide to Supply Chain Management (SCM) Features and Functions
Anne Le Bris and Melissa Vaes, with contributions from TEC analyst data 5/4/2010 1:24:00 PM
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority for your organization. Learn about SCM functions and features for WMS, TMS, international trade logistics (ITL), supplier relationship management (SRM), demand management, supply chain analytics, order management, service parts planning, and more.

Read Reference Guide to Supply Chain Management (SCM) Features and Functions

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