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Back Office and Operations - 2011

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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RedPrairie: Enabling End-to-End Supply Chains (from Manufacturer to Retail Shelf)
PJ Jakovljevic 12/28/2011 3:50:00 PM
RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline and expedite the flow of goods from raw materials into the hands of the consumer. In this article, TEC senior analyst P.J. Jakovljevic describes how the company has positioned itself through its acquisitions, outlook, and integration initiatives to be able to fulfill its “Buy Anywhere—Fulfill Anywhere” philosophy.

Read RedPrairie: Enabling End-to-End Supply Chains (from Manufacturer to Retail Shelf)

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Reconnecting with a Tried-and-True Manufacturing ERP Vendor
PJ Jakovljevic 11/23/2011 5:28:00 PM
What has QAD, a leading provider of enterprise applications for global manufacturing companies, been up to lately? TEC principal analyst P.J. Jakovljevic reconnects with QAD and looks at how the company has leveraged strategic channels, highly scalable solutions, and technology partnerships to address the unique requirements global manufacturers and maintain a competitive position in the global manufacturing ERP market.

Read Reconnecting with a Tried-and-True Manufacturing ERP Vendor

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Human Capital Analytics: The Metrics That Matter
Sherry Fox 11/10/2011 1:44:00 PM
Most organizations are capturing thousands of pieces of data about their employees on a daily basis, but it can be hard to focus on the data that really matters. In this article, TEC research analyst Sherry Fox explores the concept of human capital analytics and pinpoints five key steps for organizations to take to effectively analyze human resources (HR) data and better manage their workforce.

Read Human Capital Analytics: The Metrics That Matter

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The Lesser-Known (Social) Facts about Microsoft Dynamics CRM
P.J. Jakovljevic 10/31/2011 10:03:00 AM
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

Read The Lesser-Known (Social) Facts about Microsoft Dynamics CRM

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Meet the New (Revolutionized) Progress Software
PJ Jakovljevic 10/19/2011 5:11:00 PM
According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress Software is one such company. Its OpenEdge platform is now fully enabled for business process management and for the cloud, and it has a winning team of acquisitions. Has Progress finally found the right balance of revenue streams and diversification to be more than the sum of its parts?

Read Meet the New (Revolutionized) Progress Software

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The (Underappreciated) Value of B2B Pricing Software
PJ Jakovljevic 10/13/2011 3:03:00 PM
Conventional wisdom would suggest that pricing, as a key component of a business’s financial performance, is a critically important discipline within any enterprise, touching many departments, from sales and marketing to finance. And yet, does anyone know whether their company is making the best pricing decisions? TEC Principal Analyst P.J. Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B enterprises.

Read The (Underappreciated) Value of B2B Pricing Software

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What All Sales Organizations Need to Know: An Up-close-and-personal Discussion with Blackboard and Salesforce.com
Sherry Fox,Gabriel Gheorghiu 9/20/2011 10:40:00 AM
Salesforce.com and Blackboard have joined forces to offer cloud-based sales training for their customers. And according to TEC Research Analysts, if you’re looking for a comprehensive training tool for your sales force and an intelligence-based performance measurement tool for your sales leaders, Blackboard Learn for Sales may be the product you’re looking for. Find out more in this exclusive interview with Salesforce and Blackboard execs.

Read What All Sales Organizations Need to Know: An Up-close-and-personal Discussion with Blackboard and Salesforce.com

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AuraPortal: A BPM Vendor Worth Checking Out
PJ Jakovljevic 8/11/2011 11:45:00 AM
AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

Read AuraPortal: A BPM Vendor Worth Checking Out

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Deltek, We Hardly Knew Ye: New Deltek at Insight 2011
P.J. Jakovljevic 8/10/2011 9:50:00 AM
Deltek has been a software provider that does the job as promised (and more), but the company and its products, with its focus on government contracting, have never been associated with "cool" and "exciting." What a difference a year can make! Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic reports on the changes Deltek has been making, and speaks with some top execs about its strategy.

Read Deltek, We Hardly Knew Ye: New Deltek at Insight 2011

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PegaWorld 2011 Revisited
P.J. Jakovljevic 8/1/2011 3:27:00 PM
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

Read PegaWorld 2011 Revisited

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