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Back Office and Operations - 2011

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Sort Articles by Evaluation Centers
Demystifying "Vendor Shootout for ERP" Events
P.J. Jakovljevic 9/7/2011 8:33:00 AM
In August 2011, TEC Principal Analyst P.J. Jakovljevic experienced the 11th Vendor Shootout for ERP first-hand. Plex Systems, IQMS, and abas-USA presented directly, while Infor ERP SyteLine, Epicor ERP, Microsoft Dynamics AX, SAP Business ByDesign, and Oracle JD Edwards were represented by partners. Log in to read P.J.'s report on the event, and find out why this strange "co-opetition" works for both users and vendors.

Read Demystifying "Vendor Shootout for ERP" Events

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An Interview with WorkForce Software: Why Your Organization Needs Fatigue Management
Sherry Fox 7/28/2011 9:42:00 AM
Does your organization believe it can “do more with less”? You need to realize that this is ultimately an unsustainable model. Employees working beyond their capacity become fatigued, compromising their safety and reducing productivity. TEC analyst Sherry Fox sits down with WorkForce Software to look at ways organizations can identify fatigue issues and examine how instituting a fatigue management system can alleviate fatigue challenges and increase employee health as well as your bottom line.

Read An Interview with WorkForce Software: Why Your Organization Needs Fatigue Management

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Workforce Diversity: Meeting the Challenges Head On
Sherry Fox 6/7/2011 4:12:00 PM
Diversity is an important part of the change that today’s businesses are experiencing. Many organizations are working on an international level and, as such, need to understand the meaning of diversity when managing an increasingly growing and diverse group of people. Technology Evaluation Centers (TEC) analyst Sherry Fox looks at how just two of the dimensions of diversity—age and ethnicity—can affect your business.

Read Workforce Diversity: Meeting the Challenges Head On

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Infor Gains Financials Elite Club Status
P.J. Jakovljevic 6/7/2011 3:42:00 PM
What’s new at Infor? Besides the blockbuster acquisitions of late, the leading provider of business applications has continued to release innovative products. Among these are Infor FMS SunSystems Enterprise, a global financial management system. TEC Principal Analyst P.J. Jakovljevic looks at the product’s development, key features and functions, and major markets served, and gets under the hood with Infor’s product experts.

Read Infor Gains Financials Elite Club Status

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Sage ERP and CRM Portfolio Update: Clarity at Last
P.J. Jakovljevic 5/12/2011 2:15:00 PM
Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming up its enterprise resource planning (ERP) and customer relationship management (CRM) portfolios with a wealth of enhancements and by embracing the cloud. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), sheds some light on their market positioning and future direction.

Read Sage ERP and CRM Portfolio Update: Clarity at Last

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Mergers & Acquisitions: What Happens When the Company Whose HR Software You Just Purchased Gets Acquired?
Sherry Fox 4/19/2011 3:47:00 PM
Your company has purchased a human resources (HR) software that will improve your business. But you’ve just learned that your software vendor has been acquired by a software giant. How will this affect your software implementation and vendor support? Get a behind-the-scenes look at what mergers and acquisitions means for you—the software buyer—and find out which questions you should ask if you are in this situation.

Read Mergers & Acquisitions: What Happens When the Company Whose HR Software You Just Purchased Gets Acquired?

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A Leader in Service Management Tackles Multidimensional Growth
P.J. Jakovljevic 4/6/2011 10:22:00 AM
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

Read A Leader in Service Management Tackles Multidimensional Growth

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Why Should Enterprises Manage their Contracts Closely?
P.J. Jakovljevic 2/16/2011 2:09:00 PM
For companies handling many contracts, ensuring trading partners adhere to contract details is often too cumbersome to be executed without enabling technology. Contract lifecycle management (CLM) solutions enable companies to take control of their contracts in order to understand the requirements of trading partners and their ability to meet the contract parameters, and to reduce the organization’s risk to exposure.

Read Why Should Enterprises Manage their Contracts Closely?

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Cloud Assets: A Guide for SMBs—Part 1
Phil Reney 1/27/2011 4:39:00 PM
Cloud computing is changing the scope of information technology (IT) management, and organizations must be highly adaptable to safeguard the continuity of their business operations. Although small to medium businesses (SMBs) lead the adoption of hosted services, little information is currently available to help them integrate these tools. Read part 1 of a three-part guide to get insights for navigating through the clouds.

Read Cloud Assets: A Guide for SMBs—Part 1

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How to Roll Out an MRO System for Airlines without Making Your SCM Problems Even Worse
Phil Reney 12/8/2011 10:10:00 AM
When it comes to complex software implementations, some industries have it tougher than others. For instance, an airline company implementing a maintenance, repair, and overhaul (MRO) platform has almost no margin for error. Read this article for TEC analyst Phil Reney's recommendations on the best way of rolling out an MRO platform without completely trashing your supply chain.

Read How to Roll Out an MRO System for Airlines without Making Your SCM Problems Even Worse

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