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Back Office and Operations - 2012

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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2012

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HR Compliance: 4 Things Your Company Can Do to Avoid a Lawsuit
Sherry Fox 3/7/2012 9:33:00 AM
Every so often we hear about companies being sued by their former employees for alleged unfair or illegal HR practices. Whether the claims relate to sexual harassment or inadequate compensation, one thing is for sure: they will cost your company money and may even bring about its demise. TEC analyst Sherry Fox looks at four things your company can do to establish best practices in HR and thus avoid damaging HR lawsuits.

Read HR Compliance: 4 Things Your Company Can Do to Avoid a Lawsuit

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SAP SCM—Stepping Out of Obscurity
PJ Jakovljevic 2/28/2012 3:51:00 PM
Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). TEC principal analyst P.J. Jakovljevic examines the solutions that SAP is offering for supply chain executives to expand beyond the traditional boundaries of SCM, PLM, and enterprise resource planning (ERP).

Read SAP SCM—Stepping Out of Obscurity

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Should You Keep or Replace Your Legacy ERP Software? Here’s How to Decide
Phil Reney 2/16/2012 10:31:00 AM
Not sure if you should hang on to your legacy ERP system or give it the boot? Find out, as TEC analyst Philippe Reney looks at the pros and cons of buying new, upgrading, or sticking with the software you’ve already got.

Read Should You Keep or Replace Your Legacy ERP Software? Here’s How to Decide

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The Power Behind SHL Talent Analytics
Sherry Fox 2/8/2012 10:24:00 AM
Many organizations don’t understand the effectiveness of their talent management programs relative to their competitors’. SHL Talent Analytics is changing the way organizations think about their talent—by adding a new dimension to talent analytics. TEC analyst Sherry Fox looks at how this system provides data-driven talent insights that help businesses better understand their ‘greatest asset’ and boost business performance.

Read The Power Behind SHL Talent Analytics

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Ventyx—Utilities’ One-Stop-Shop Provider?
PJ Jakovljevic 2/2/2012 10:19:00 AM
In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. But Ventyx, an ABB company, comes close to the mark. TEC principal analyst P.J. Jakovljevic discusses Ventyx’s strategy with its product marketing team.

Read Ventyx—Utilities’ One-Stop-Shop Provider?

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SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter?
PJ Jakovljevic 1/20/2012 4:29:00 PM
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic explains, as he discusses how SYSPRO has applied these famous physics theories to produce a ‘simply smarter’ ERP system and comprehensive ERP framework for effective material, cash, as well as collaborative management for small to midsized manufacturers and distributors in today’s dynamic environment.

Read SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter?

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A Product Note: Attensity and the Voice of the Customer
Jorge García 1/12/2012 3:48:00 PM
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

Read A Product Note: Attensity and the Voice of the Customer

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Time Tracking and Attendance Primer: Beyond the Clock
Sherry Fox 1/12/2012 11:47:00 AM
Punch clocks, clock card machines, Bundy clocks, time recorders. Most organizations are opting for newer methods to track their employees’ time and attendance. Today’s time tracking technology is not just about capturing hours—it’s about where those hours are allocated and how productive they are. TEC analyst Sherry Fox reviews some of the key features of current time tracking software and highlights some popular vendors.

Read Time Tracking and Attendance Primer: Beyond the Clock

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Emptoris: Powered Up to Empower Global 2000 Users
P.J. Jakovljevic 1/10/2012 10:22:00 AM
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

Read Emptoris: Powered Up to Empower Global 2000 Users

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A Portrait of the Enterprise Software User in the Pharmaceutical Industry
Rahim Kaba 1/4/2012 4:44:00 PM
The pharmaceutical industry faces strict regulatory requirements in the approval of drugs for treatment of diseases. Software can help pharma successfully manage compliance and risk and quickly bring effective and safe drugs to market. Read this article by TEC product manager Rahim Kaba on the types of software and functional priorities that pharma users seek to streamline their operations and manage regulatory compliance.

Read A Portrait of the Enterprise Software User in the Pharmaceutical Industry

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