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Business Services and Consulting - 2008

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Function Points: Are They Really the Right Unit of Measure for Software Sizing?
Murali Chemuturi 12/15/2008 12:00:00 AM
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed in the 1970s, are they not now outdated for today’s event-oriented programming and multi-tiered software architectures?

Read Function Points: Are They Really the Right Unit of Measure for Software Sizing?

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The Demo Crime Files!
Bob Riefstahl 11/26/2008 12:00:00 AM
This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and suggests alternative approaches.

Read The Demo Crime Files!

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Global Product Development Seen as a Boon for Product Lifecycle Management Vendors
Michael Bittner 10/17/2008 12:00:00 AM
An enterprise that wants to shift to a global product development strategy must invest in modern product lifecycle management (PLM) technology. Therefore, the PLM software market could be on the edge of a significant growth cycle.

Read Global Product Development Seen as a Boon for Product Lifecycle Management Vendors

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A Lexicon for Customer Relationship Management Success
Glen Petersen 9/29/2008 12:00:00 AM
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

Read A Lexicon for Customer Relationship Management Success

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Human Resources for Small to Medium Businesses
Jeff Spitzer 9/1/2008 12:00:00 AM
When small to medium businesses shop around for a human resources (HR) solution, their main considerations are whether to go for a hosted or non-hosted solution, or to simply outsource HR functions altogether. It’s important to know the advantages and disadvantages of each before making a selection.

Read Human Resources for Small to Medium Businesses

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Process-based Governance, Risk Management, and Compliance
P.J. Jakovljevic 7/23/2008 12:00:00 AM
The right balance of automated processes with paper records and manual, human interaction is necessary to keep costs under control with a flexible yet controlled set of procedures. The strategic software category, governance, risk management, and compliance, is poised to help.

Read Process-based Governance, Risk Management, and Compliance

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Software Selection Processes—Accelerating Vendor Identification
Jeff Gusdorf 1/2/2008 12:00:00 AM
Software selection is complex and time-consuming. Taking shortcuts or skipping steps in the process increases the risk of making the wrong choice. But attending a virtual trade show can accelerate the selection process, increase vendor interaction, and reduce this risk.

Read Software Selection Processes—Accelerating Vendor Identification

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A Guide to Software Test Tools
James Lyndsay 12/15/2008 12:00:00 AM
Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may be your only practical way to be confident that you've got just what you paid for. From gathering the initial requirements to supporting the system after it has been deployed, test tools are available to support all phases of a project. This article looks at the ways that test tools can be used to design, code, and (of course) test a system.

Read A Guide to Software Test Tools

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Should North Americans Send More Software Development Work to China?
Yu (Kurt) Chen 11/17/2008 12:00:00 AM
This article discusses the risks and opportunities related to outsourcing software development to China. It concludes that China, as an outsourcing destination, has different risk exposures in comparison with India. However, going to China may also bring opportunities considering the pressure of further cost reduction that North Americans are facing and the booming domestic demands of the Chinese market.

Read Should North Americans Send More Software Development Work to China?

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Distinctions and Benefits of Strategic Sourcing
P.J. Jakovljevic 11/17/2008 12:00:00 AM
Strategic sourcing involves ongoing relationships, which creates the opportunity for mutually beneficial collaboration between the buyer and the suppliers. This can result in improved profitability throughout the entire supply chain and add value to the final product or service.

Read Distinctions and Benefits of Strategic Sourcing

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