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Business Services and Consulting - 2009
Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.
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Outsourcing in Latin America
Jorge García 8/17/2009 12:00:00 AM
Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America players, according to new data, as well as the steps they should take to survive and—perhaps—prosper.
Read Outsourcing in Latin America
Who to Blame for Project Failure? Look Up—Not Down, Not Left, Not Right
Olin Thompson 6/3/2009 12:00:00 AM
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled to assign blame. But who really is to blame, and how can a company avoid the same problems in the future?
Read Who to Blame for Project Failure? Look Up—Not Down, Not Left, Not Right
Top 5 Trends in HR Technology
Sherry Fox 12/2/2009 12:00:00 AM
Recession or not, innovation in HR technology continues to grow—altering the way people work. While there are many new solutions available, here are a few that we’ll be seeing more of in the year ahead.
Read Top 5 Trends in HR Technology
Food and Beverage Industry: Overview of Software Requirements
Joseph J. Strub 11/27/2009 12:00:00 AM
The food and beverage industries have very special needs, many of which are externally regulated. Read on to discover some of the unique challenges and software requirements for these industries.
Read Food and Beverage Industry: Overview of Software Requirements
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
Neil Stolovitsky 9/7/2009 12:00:00 AM
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.
Read Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
Bolstering the Call Center with Service Resolution Management Processes
P.J. Jakovljevic 9/4/2009 12:00:00 AM
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
Read Bolstering the Call Center with Service Resolution Management Processes
Yet Another Branding Debacle (This Time, It's ERP for Services)
Jane Affleck 7/15/2009 12:00:00 AM
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?
Read Yet Another Branding Debacle (This Time, It's ERP for Services)
Four Ways to Botch Your ERP Implementation Process
Jeff Kugler 6/29/2009 12:00:00 AM
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise software, for that matter. Protect your investment and prevent disaster by steering clear of these major mistakes.
Read Four Ways to Botch Your ERP Implementation Process
Who the Heck Needs ROI?
Anthony Sarno,Robin F. Goldsmith 6/12/2009 12:00:00 AM
Ten common errors prevent return on investment (ROI) calculations from being used as much or as well as possible. Avoiding intuitive decision making and basing ROI on quantifiable factors is essential to the success of major decisions, including software selection.
Read Who the Heck Needs ROI?
Vendor Spotlight: Agresso
TEC staff 6/5/2009 12:00:00 AM
Welcome to TEC's Vendor Spotlight series. This installment focuses on Agresso, a Netherlands-based ERP vendor now enjoying its fair share of success in North America. So how successful is Agresso? Just ask SAP—Agresso claims to have won over $50 million (USD) against SAP in 61 separate deals…
Read Vendor Spotlight: Agresso
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