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Information Management and Collaboration - 2008

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It?
David Clark,P.J. Jakovljevic 10/13/2008 12:00:00 AM
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft war?

Read War Looms in the On-demand CRM Market (and Beyond)—But Will You Profit from It?

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The ITIL Version 3 Prescription for Transitioning Services
Lou Hunnebeck 7/30/2008 12:00:00 AM
IT service transition is difficult to manage. But with the updated guidance found in ITIL Version 3, IT organizations can plan for a more successful transition, with a new perspective on all transition phases, including planning, configuration, and change management.

Read The ITIL Version 3 Prescription for Transitioning Services

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The Marriage of Virtual Machines, Software as a Service, and Cloud Computing
Leslie Satenstein 7/2/2008 12:00:00 AM
New technology, such as virtual machines and high-speed internet communication, is leading to wider remote application hosting. Here is a tutorial-level technical explanation of how it’s being driven

Read The Marriage of Virtual Machines, Software as a Service, and Cloud Computing

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How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager
Alexander Hankewicz 10/29/2008 12:00:00 AM
Project portfolio management (PPM), once a solution only larger organizations could afford, enables companies to analyze, recommend, authorize, activate, expedite, and monitor projects. In recent years, however, small to medium businesses have been able to benefit from PPM too, through software-as-a-service models of this tool.

Read How Project Portfolio Management Can Deal a Winning Hand to the SMB Project Manager

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Audit Your Message Strategy by Answering Three Questions
Lawson Abinanti 9/1/2008 12:00:00 AM
Most companies create a new marketing plan every 12 months. At the same time, they should audit their message strategy to stay on top of competitors’ marketing and to have confidence that they are delivering the right message to their market.

Read Audit Your Message Strategy by Answering Three Questions

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Function Points: Are They Really the Right Unit of Measure for Software Sizing?
Murali Chemuturi 12/15/2008 12:00:00 AM
Function points (FPs) are the most popular unit of measure for measuring the size of software. But because FPs were developed in the 1970s, are they not now outdated for today’s event-oriented programming and multi-tiered software architectures?

Read Function Points: Are They Really the Right Unit of Measure for Software Sizing?

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Leveraging 3-D for Sales Automation
Christina Park,Wayne Thompson 11/28/2008 12:00:00 AM
Product knowledge is now readily available to buyers online, so it’s no surprise that salespeople are seeking new tools and new skills to close sales. A powerful new set of tools has taken its place in the salesperson’s arsenal: 3-D applications.

Read Leveraging 3-D for Sales Automation

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The Demo Crime Files!
Bob Riefstahl 11/26/2008 12:00:00 AM
This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and suggests alternative approaches.

Read The Demo Crime Files!

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Electronic Medical Records: An Introduction
Jeff Spitzer 11/5/2008 12:00:00 AM
Electronic medical records (EMR) serves a niche market. This software caters specifically to health care professionals working in clinics, private practices, and hospitals. EMR software came about to increase overall patient care and communication between health care staff and departments.

Read Electronic Medical Records: An Introduction

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Why Manufacturers Should Cash In on the Promise of Business Intelligence
Lyndsay Wise 10/20/2008 12:00:00 AM
Through this interview with RCG Information Technology’s Robert Abate, manufacturers can gain an understanding of what it takes to add value to their current business intelligence (BI) use, or what they can gain from BI and how to get started.

Read Why Manufacturers Should Cash In on the Promise of Business Intelligence

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