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Information Management and Collaboration - 2012

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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2012

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Sort Articles by Evaluation Centers
Should You Keep or Replace Your Legacy ERP Software? Here’s How to Decide
Phil Reney 2/16/2012 10:31:00 AM
Not sure if you should hang on to your legacy ERP system or give it the boot? Find out, as TEC analyst Philippe Reney looks at the pros and cons of buying new, upgrading, or sticking with the software you’ve already got.

Read Should You Keep or Replace Your Legacy ERP Software? Here’s How to Decide

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The Power Behind SHL Talent Analytics
Sherry Fox 2/8/2012 10:24:00 AM
Many organizations don’t understand the effectiveness of their talent management programs relative to their competitors’. SHL Talent Analytics is changing the way organizations think about their talent—by adding a new dimension to talent analytics. TEC analyst Sherry Fox looks at how this system provides data-driven talent insights that help businesses better understand their ‘greatest asset’ and boost business performance.

Read The Power Behind SHL Talent Analytics

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SAP HANA—One Technology to Watch in 2012 (and Beyond)
P.J. Jakovljevic 1/25/2012 3:58:00 PM
Did you know that SAP HANA is much more than a high-speed analytic appliance? TEC principal analyst P.J. Jakovljevic reveals how HANA is a universal database that will enable companies to analyze large volumes of operational and transactional information in real time, from virtually any data source, and that will eventually deliver an entirely new class of applications that will change the way people think, work, plan, and operate.

Read SAP HANA—One Technology to Watch in 2012 (and Beyond)

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Two Vendor Execs Discuss the Current B2B Pricing Market (and its Future)
PJ Jakovljevic 1/13/2012 4:36:00 PM
Why are some companies still managing their prices with spreadsheets—and leaving their single most important profit lever to such inadequate if not harmful practices? TEC principal analyst P.J. Jakovljevic finds out and sits down with two vendor execs to see how B2B pricing software allows companies to detect profit anomalies and take rapid pricing actions, increasing their revenues and profits and gaining business agility.

Read Two Vendor Execs Discuss the Current B2B Pricing Market (and its Future)

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A Product Note: Attensity and the Voice of the Customer
Jorge García 1/12/2012 3:48:00 PM
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

Read A Product Note: Attensity and the Voice of the Customer

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SAP as a Retail Market Force: More Fact Than Fiction
P.J. Jakovljevic 1/4/2012 4:34:00 PM
Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P.J. Jakovljevic reviews the complexities of this master vertical and the steps SAP has taken to address them. The ensuing candid discussion with the SAP Retail Industry team sheds some light on SAP’s strategy with regard to the retail industry.

Read SAP as a Retail Market Force: More Fact Than Fiction

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JD Edwards ERP Products Thriving under Oracle
P.J. Jakovljevic 6/29/2012 4:50:00 PM
TEC principal analyst P.J. Jakovljevic reviews the history and success of JD Edwards product lines as part of Oracle’s applications portfolio. Oracle has allowed the JD Edwards division to retain those traits that make it different (e.g., its modesty and no-nonsense treatment of its customers), and it remains a strong independent voice within the Oracle Applications community. Read this article for more.

Read JD Edwards ERP Products Thriving under Oracle

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Business Process Simulation Technology from Lanner
Gabriel Gheorghiu 4/20/2012 11:19:00 AM
Today, TEC Research Analyst Gabriel Gheorghiu focuses on business process simulation software provider Lanner Group. Gabriel looks at Lanner's history, products, and market position—and explains the pros and cons of using software to simulate your business processes.

Read Business Process Simulation Technology from Lanner

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Sword Ciboodle—One More BPM-Centric CRM Provider
PJ Jakovljevic 3/20/2012 10:50:00 AM
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

Read Sword Ciboodle—One More BPM-Centric CRM Provider

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Emptoris: Powered Up to Empower Global 2000 Users
P.J. Jakovljevic 1/10/2012 10:22:00 AM
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

Read Emptoris: Powered Up to Empower Global 2000 Users

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