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Computer, IT, and Software - 2002

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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What’s All This Benchmark Stuff, Anyway?
R. Krause 6/10/2002 12:00:00 AM
Vendors love to quote benchmarks in their product literature, press releases, and any place they think someone will use the numbers to make a buying decision. But what do the benchmarks mean, and which ones really matter?

Read What’s All This Benchmark Stuff, Anyway?

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The Art And Science Of IT Architecture Design
J. Dowling 6/3/2002 12:00:00 AM
To assure flexibility and lasting value, information system designs and product selection must be guided by an architectural plan for infrastructure and applications systems. The Art of architecture design is in extracting business requirements; the Science is translating them into technology solutions.

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The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions
Greg Rollins 5/22/2002 12:00:00 AM
Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however, addresses the front-end complexity of dealing with multiple channels, such as supporting disconnected devices and asynchronous interaction models that are required by wireless and mobile connectivity.

Read The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions

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The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem
Greg Rollins 5/21/2002 12:00:00 AM
Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions are the end result.

Read The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem

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Siebel Rallies Its Integration Alliance Troops Part 2: Market Impact
P.J. Jakovljevic 5/13/2002 12:00:00 AM
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have been the enormous costs of integration and the general lack of responsiveness by enterprise application vendors to address this issue.

Read Siebel Rallies Its Integration Alliance Troops Part 2: Market Impact

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Siebel Rallies Its Integration Alliance Troops Part 1: Recent Announcements
P.J. Jakovljevic 5/10/2002 12:00:00 AM
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a full view of the customer is by integrating front-end, customer facing applications (e.g., contact management) with back-office systems, such as billing applications and financial ERP modules.

Read Siebel Rallies Its Integration Alliance Troops Part 1: Recent Announcements

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Incident Handling and Response Capability: An IT Security Safeguard Part 2: Establishing the Capability
Catherine M. Woodbury,CISSP 5/8/2002 12:00:00 AM
As long as human intervention is part of network operations, there will always be vulnerabilities and an Incident Response capability establishes a force to minimize the effect of system security breaches.

Read Incident Handling and Response Capability: An IT Security Safeguard Part 2: Establishing the Capability

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Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability?
Catherine M. Woodbury,CISSP 5/7/2002 12:00:00 AM
The Internet has few boundaries, thus each business is required to build and implement their own safeguards. Unfortunately, most IT department's requests for security technology and training are turned down, UNTIL a system security incident occurs. This could be a costly mistake.

Read Incident Handling and Response Capability: An IT Security Safeguard Part 1: Are You Ready to Support an Incident Response Capability?

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Fault Meets Performance -- Comprehensive Infrastructure Management Part 2: The Solution
Fred Engel 3/29/2002 12:00:00 AM
Seamless integration of real-time problem detection and historical trend analysis helps companies keep their IT infrastructures delivering peak performance.

Read Fault Meets Performance -- Comprehensive Infrastructure Management Part 2: The Solution

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Fault Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem
Fred Engel 3/26/2002 12:00:00 AM
Customers, suppliers, partners and other business needs dominate IT decision making, so when these business partners complain about slow applications or interminable downloads, IT listens – or else. Catching and correcting the innumerable faults and performance problems that bring down IT environments is more important than ever.

Read Fault Meets Performance -- Comprehensive Infrastructure Management Part 1: The Problem

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