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Computer, IT, and Software - 2004

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
Josh Chalifour 11/30/2004 12:00:00 AM
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.

Read A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution

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Where Has All the Service Gone?
Carla Reed 11/2/2004 12:00:00 AM
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

Read Where Has All the Service Gone?

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What's Your Global Market Price?
Ann Grackin 10/20/2004 12:00:00 AM
Thoughts on global trade, outsourcing, and your pay--how we can stop the downward pressure on wages and salaries.

Read What's Your Global Market Price?

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The Many Flavors of Application Software Outsourcing
A.B. Maynard 9/29/2004 12:00:00 AM
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.

Read The Many Flavors of Application Software Outsourcing

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International Trade Logistics Challenge Automated Global E-Trading
P.J. Jakovljevic 9/11/2004 12:00:00 AM
The Internet has enabled a networked world, a communication infrastructure, and emerging enterprise applications, which have opened the door for international trade in earnest. But not many applications really offer multi-enterprise services and software to automate the transportation and Internet-based logistics management needs of a global trading network.

Read International Trade Logistics Challenge Automated Global E-Trading

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TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere
Josh Chalifour 9/9/2004 12:00:00 AM
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software.

Read TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere

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TEC Talks to OpenMFGFree and Open Source Software Business ModelsPart Two: OpenMFG
Josh Chalifour 9/8/2004 12:00:00 AM
TEC spoke with the President and Chief Executive Officer of OpenMFG, Edward L. Lilly, Jr., to find out how OpenMFG is leveraging commodity Free and open source software platforms to more cost-effectively deliver its own ERP solution.

Read TEC Talks to OpenMFGFree and Open Source Software Business ModelsPart Two: OpenMFG

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TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz
Josh Chalifour 9/7/2004 12:00:00 AM
In conversation with the Open For Business (OFBiz) project leader, David Jones, TEC discovers some of the challenges in raising an open source enterprise software solution. Mr. Jones explains his vision in this first part of three articles on maintaining a business centered around Free and open source software for the enterprise.

Read TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz

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PLM Coming of Age: ERP Vendors Take Notice
Jim Brown,P.J. Jakovljevic 7/19/2004 12:00:00 AM
With a PLM solution in place, a company has the ability to automate, monitor, and track product development and revision processes with their customers, suppliers, and employees amid the increasing pressures of mass customization, globalization, regulatory compliance, outsourcing, and product accountability, which are just some market driving forces.

Read PLM Coming of Age: ERP Vendors Take Notice

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Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting
P.J. Jakovljevic 5/19/2004 12:00:00 AM
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation applications service providers (ASP).

Read Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times -- A Panel Discussion Analyzed Part Three: Applications Hosting

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