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Education - 2007

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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6 Specialists, 6 Industry Domains: Trends for 2008 and 2009
Verónica Inoue 12/31/2007 12:00:00 AM
In a survey on upcoming trends in employee management, the Learning Review asked six experts in six major industry domains one simple question: what do you think the main trends in [domain] will be for 2008 and 2009? Here are their answers.

Read 6 Specialists, 6 Industry Domains: Trends for 2008 and 2009

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Improving Human Performance by Identifying the Gaps
Verónica Inoue 7/16/2007 12:00:00 AM
Mariano Bernárdez, expert in performance improvement, was interviewed in Buenos Aires (Argentina) by Learning Review's Verónica Inoue. Inoue asked Bernardez about his new book, Tecnología del Desempeño Humano (Human Performance Technology), and how this issue affects the Latin-American market.

Read Improving Human Performance by Identifying the Gaps

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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
Bruce Culbert 2/28/2007 12:00:00 AM
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.

Read Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer

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Can You Hear Me Now: The True Role of Voice-directed Picking in Warehouse Management
René Jones 2/9/2007 12:00:00 AM
Although voice-directed picking may take distributors to higher logistics levels someday, operations managers should try listening to their warehouse personnel for now. Warehouse workers are the real experts on a company's warehouse, its product, and its customer.

Read Can You Hear Me Now: The True Role of Voice-directed Picking in Warehouse Management

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