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IT Management and Development - 2009

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
Neil Stolovitsky 9/7/2009 12:00:00 AM
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.
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Why Enterprise Application Search Is Crucial to Your ERP System
Dan Matthews 8/14/2009 12:00:00 AM
Enterprise applications become easier to use with the addition of powerful search capabilities. There is a distinction to be made, however, between stand-alone search tools and true enterprise application search that is built into and tightly integrated within an application.
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What's Holding Back Online Appointment Booking?
Donatello Bianco 5/1/2009 12:00:00 AM
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.
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Managing the Overflow of E-mails
Hans Mercx 3/27/2009 12:00:00 AM
Only effective e-mail management, together with records management and policies for employees on how to manage their e-mails, will help organizations deal with compliance regulations and potential litigation.
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The Best-kept Secret in the Product Lifecycle Management Mid-market
P.J. Jakovljevic 2/20/2009 12:00:00 AM
The name Omnify Software may hardly come to mind when one thinks of the product lifecycle management (PLM) leaders, but that might change down the track
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Application Giants in Duel and Duet for Users’ Hearts, Minds … and Wallets
P.J. Jakovljevic 1/5/2009 12:00:00 AM
While SAP and Microsoft are concurrently partnering for certain initiatives, they are still dueling about who is bigger, better, smarter, whose user screens are prettier and more user-friendly, and so on. But the major question is whether the market and users are ultimately going to be better for it.
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Bolstering the Call Center with Service Resolution Management Processes
P.J. Jakovljevic 9/4/2009 12:00:00 AM
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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Factors Inhibiting the Widespread Adoption of Business Performance Management
Lyndsay Wise 5/18/2009 12:00:00 AM
Business performance management (BPM) and business intelligence (BI) solutions are at a crossroads. Vendors from each domain compete in the same market. BPM vendors are at a disadvantage due to BI's penetration and expansion into the BPM market.
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A VoIP Primer—Everything You Need to Know about VoIP
Leslie Satenstein 1/28/2009 12:00:00 AM
Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.
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Managing Lean Manufacturing Using Microsoft Dynamics AX 2009
Dr. Scott Hamilton 8/10/2009 12:00:00 AM
A supply chain management system (SCM) is a critical success factor for implementing lean manufacturing. The SCM system helps define product structure, costing information, financial information and reports and is a useful tool in the decision-making process.
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