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IT Management and Development - 2011

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Cloud Assets: A Guide for SMBs—Part 1
Phil Reney 1/27/2011 4:39:00 PM
Cloud computing is changing the scope of information technology (IT) management, and organizations must be highly adaptable to safeguard the continuity of their business operations. Although small to medium businesses (SMBs) lead the adoption of hosted services, little information is currently available to help them integrate these tools. Read part 1 of a three-part guide to get insights for navigating through the clouds.

Read Cloud Assets: A Guide for SMBs—Part 1

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I Want My Private Cloud
Jorge García 1/20/2011 10:44:00 AM
Although many organizations are considering reaping the benefits of a cloud computing platform, they have concerns with the handling of sensitive information on a public cloud platform. An alternate option is available, and it means having our own private cloud. This article discusses aspects of private cloud computing and its advantages and drawbacks for organizations considering the adoption of a private cloud strategy.

Read I Want My Private Cloud

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Top Three Learning Management Trends for 2011
Sherry Fox 1/19/2011 3:00:00 PM
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning devices and tools, as well as the wider adoption of Web 2.0 technologies, is opening up a whole new world of opportunities for people to learn. Read this article on user interest in learning management systems and learn about three learning management trends for 2011.

Read Top Three Learning Management Trends for 2011

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A Candid Conversation with a Field Service Workforce Management Leader
P.J. Jakovljevic 1/5/2011 12:00:00 AM
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.

Read A Candid Conversation with a Field Service Workforce Management Leader

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Perfect Orders: Improving Customer Satisfaction and Financial Results
Olin Thompson 1/10/2011 9:41:00 AM
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact the satisfaction of the other. Only through measuring the satisfaction of both groups can these sometime conflicting groups be balanced. Owners watch earnings and return on investment. One way to measure customer satisfaction is with the perfect order index.

Read Perfect Orders: Improving Customer Satisfaction and Financial Results

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PegaWorld 2011 Revisited
P.J. Jakovljevic 8/1/2011 3:27:00 PM
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

Read PegaWorld 2011 Revisited

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