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IT Management and Development - 2012

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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2012

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SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter?
PJ Jakovljevic 1/20/2012 4:29:00 PM
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic explains, as he discusses how SYSPRO has applied these famous physics theories to produce a ‘simply smarter’ ERP system and comprehensive ERP framework for effective material, cash, as well as collaborative management for small to midsized manufacturers and distributors in today’s dynamic environment.

Read SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter?

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Emptoris: Powered Up to Empower Global 2000 Users
P.J. Jakovljevic 1/10/2012 10:22:00 AM
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

Read Emptoris: Powered Up to Empower Global 2000 Users

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A Portrait of the Enterprise Software User in the Pharmaceutical Industry
Rahim Kaba 1/4/2012 4:44:00 PM
The pharmaceutical industry faces strict regulatory requirements in the approval of drugs for treatment of diseases. Software can help pharma successfully manage compliance and risk and quickly bring effective and safe drugs to market. Read this article by TEC product manager Rahim Kaba on the types of software and functional priorities that pharma users seek to streamline their operations and manage regulatory compliance.

Read A Portrait of the Enterprise Software User in the Pharmaceutical Industry

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Thinking of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know
Sherry Fox 3/28/2012 10:55:00 AM
As organizations get larger and expand into new markets and territories they may find it more difficult to meet their talent management needs. Outsourcing is one option, but is your organization ready to hand over its entire recruitment process to an RPO provider? TEC analyst Sherry Fox looks at some factors to consider when working with an RPO and what your company can do to reap the benefits of recruitment outsourcing.

Read Thinking of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know

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A Product Note: Attensity and the Voice of the Customer
Jorge García 1/12/2012 3:48:00 PM
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

Read A Product Note: Attensity and the Voice of the Customer

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Sword Ciboodle—One More BPM-Centric CRM Provider
PJ Jakovljevic 3/20/2012 10:50:00 AM
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

Read Sword Ciboodle—One More BPM-Centric CRM Provider

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SAP SCM—Stepping Out of Obscurity
PJ Jakovljevic 2/28/2012 3:51:00 PM
Major new SAP products are being released in the realms of supply chain management (SCM), manufacturing execution systems (MES), and product lifecycle management (PLM). TEC principal analyst P.J. Jakovljevic examines the solutions that SAP is offering for supply chain executives to expand beyond the traditional boundaries of SCM, PLM, and enterprise resource planning (ERP).

Read SAP SCM—Stepping Out of Obscurity

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