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Production and Distribution - 2007

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Knowledge Management: The Core of Service Resolution Management
P.J. Jakovljevic 12/12/2007 12:00:00 AM
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

Read Knowledge Management: The Core of Service Resolution Management

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Integrating Customer Relationship Management and Service Resolution Management
P.J. Jakovljevic 12/7/2007 12:00:00 AM
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

Read Integrating Customer Relationship Management and Service Resolution Management

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The Complexities of Quote-to-order and Possible Solutions
P.J. Jakovljevic 11/12/2007 12:00:00 AM
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities for reaching manufacturing clients have opened up, and new sales opportunities have become available.

Read The Complexities of Quote-to-order and Possible Solutions

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Microsoft Dynamics AX 4.0 for Manufacturing Environments
Dr. Scott Hamilton 4/18/2007 12:00:00 AM
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Dynamics AX by Dr. Scott Hamilton. In this second part, design factors related to system usage in manufacturing enterprises are covered.

Read Microsoft Dynamics AX 4.0 for Manufacturing Environments

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Alice (or Allen) in MobileLand
Paul Greenberg 2/19/2007 12:00:00 AM
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices are capable of handling field service and sales, and can make business intelligence available to users.

Read Alice (or Allen) in MobileLand

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A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y Statement
P.J. Jakovljevic 1/22/2007 12:00:00 AM
Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand, enterprise resource planning software-as-a-service application. Its solution is good news for small and medium businesses in more ways than one.

Read A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y Statement

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Supplier Relationship Management: Benefits and Challenges
Al Bukey 1/19/2007 12:00:00 AM
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships, and integrate information systems to share information with suppliers.

Read Supplier Relationship Management: Benefits and Challenges

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Software as a Service's Functional Catch-up
P.J. Jakovljevic 1/15/2007 12:00:00 AM
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical" including financials and accounting, asset management, and human capital management applications to supply chain management and channel management solutions.

Read Software as a Service's Functional Catch-up

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Your Guide to Enterprise Software Selection: Part Two
Bill Carson 12/28/2007 12:00:00 AM
Enterprise software selection is a risky undertaking. Even after you’ve determined your requirements, the crucial software assessment and negotiation phases are potential minefields. Find out how you can reduce the risk involved in choosing a solution that meets your needs.

Read Your Guide to Enterprise Software Selection: Part Two

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Your Guide to Enterprise Software Selection: Part One
Bill Carson 12/26/2007 12:00:00 AM
Enterprise software selection is a risky undertaking for any organization. Find out how you can reduce the risk with a best-practice approach to assessment, evaluation, and selection—and learn how to reduce the time and cost involved in choosing the right solution.

Read Your Guide to Enterprise Software Selection: Part One

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