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Professional Services and Support - 2002

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Andersen/Enron Affair Precipitates "Big Five" Divorces
P.J. Jakovljevic 2/20/2002 12:00:00 AM
While the current focus of the public is on the future of Andersen and the entire accounting practice, the implications on the consulting industry will be deep as well.

Read Andersen/Enron Affair Precipitates "Big Five" Divorces

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Product Life Cycle Management (PLM) in ProcessPart 3: Process PLM Requirements
Olin Thompson 12/22/2002 12:00:00 AM
A Process PLM system must accommodate rapid, global deployment of the system. This need drives specific requirements to minimize both the start-up and the long-term cost of ownership of the system. This article, third in a series details those requirements.

Read Product Life Cycle Management (PLM) in ProcessPart 3: Process PLM Requirements

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KPI's: Key Project Impeders
Joseph Strub 12/2/2002 12:00:00 AM
Paying attention to the human nature factors of a project will not overcome poor software selection or poor software design. However, being aware of these factors can minimize project delays, frustrations of team members, and not delivering expected results. Learn about some of these factors and how they can be avoided.

Read KPI's: Key Project Impeders

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Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process
Olin Thompson 12/1/2002 12:00:00 AM
Process industry companies could benefit from many of the PLM concepts that have accrued to discrete industries. But PLM has had minimum penetration into the process industries. Why?

Read Product Life Cycle Management (PLM) in Process Part 1 Proven in Discrete, Ready to Blossom in Process

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Vendor Analysis: Kaspersky Anti-Virus Products Examined
L. Taylor 11/23/2002 12:00:00 AM
Kaspersky Labs is no newcomer to anti-virus products. Headquartered in Moscow, Russia, with offices in Pleasanton, California and Cambridge, England, Kaspersky Labs has successfully branded itself as a leader in multi-platform anti-virus products. Though many IT decision makers neglect to protect their UNIX systems from viruses, research done by Kaspersky Labs indicates that Linux may be just as prone to viruses as Microsoft operating systems.

Read Vendor Analysis: Kaspersky Anti-Virus Products Examined

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CRM For Complex Manufacturers Revolves Around Configuration Software
P.J. Jakovljevic 11/8/2002 12:00:00 AM
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation (SFA), marketing automation, and field service/call center management.

Read CRM For Complex Manufacturers Revolves Around Configuration Software

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6 Immediate Business Improvements Offered by an Online SRM System
Sunil Pande 10/22/2002 12:00:00 AM
Manufacturing and distribution companies rely heavily on their ability to ship product and meet commitments to customers. Yet though the supply chain is the lifeline of their business, most purchasing departments are severely handicapped in their efforts to streamline supply chain execution.

Read 6 Immediate Business Improvements Offered by an Online SRM System

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How Supply Chain Projects Morph Into Black Holes
Steve McVey 10/19/2002 12:00:00 AM
For all but a few astronomers, black holes are unknown in the realm of ordinary experience. Analogs do exist, however, in the more terrestrial domain of business process reengineering and take the form of supply chain management implementations. Real-life examples offer insights that may help prevent your supply chain project from collapsing into oblivion and taking your enterprise with it.

Read How Supply Chain Projects Morph Into Black Holes

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Who to Blame for Project Failure? Look Up - Not Down, Not Left, Not Right.
Olin Thompson 9/20/2002 12:00:00 AM
Projects do fail. They fail from many different reasons. But the person at the top of the organization can stop or fix most of these problems before they derail the project. That person is the only one with the power to do so.

Read Who to Blame for Project Failure? Look Up - Not Down, Not Left, Not Right.

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Geac Hopes To See System21 Shine Again Like 'Aurora' Part 2: Market Impact
P.J. Jakovljevic 9/17/2002 12:00:00 AM
Geac appears to have at least learned some hard lessons and it should not fall again in the trap of its former rampant acquisition strategy in a number of unrelated, diverse fields. Further, Geac's strengths today remain its geographical spread, restored financial health, retained level of products’ diversity, and its savvy of industry business process in the chosen vertical sectors. The company seems to have become highly attuned to the needs of the mid-market, with many loyal long term customers currently enjoying considerable service & support attention.

Read Geac Hopes To See System21 Shine Again Like 'Aurora' Part 2: Market Impact

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