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Professional Services and Support - 2004

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution
Josh Chalifour 11/30/2004 12:00:00 AM
SugarCRM is a rapidly growing open source CRM company with solutions that appeal to a community of enthusiastic users. This study, based on a client who selected the Sugar Sales Professional CRM solution, compares product functionality to the competition and highlights some of SugarCRM's open source business practices.

Read A Spoonful of SugarCRMCase Study and Review of an Open Source CRM Solution

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Mainstream Enterprise Vendors Begin to Grasp Content Management Part Three: Challenges
P.J. Jakovljevic 11/13/2004 12:00:00 AM
To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.

Read Mainstream Enterprise Vendors Begin to Grasp Content Management Part Three: Challenges

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The Many Flavors of Application Software Outsourcing
A.B. Maynard 9/29/2004 12:00:00 AM
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.

Read The Many Flavors of Application Software Outsourcing

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Positioning Starts With A Message Strategy
Lawson Abinanti 9/18/2004 12:00:00 AM
In business-to-business (B2B) software marketing, you'll get little debate about the importance of positioning. Yet few B2B software companies do it well, thus failing to set themselves apart from their competitors. There are many reasons for this void, and this column will help fill one big one by describing the business process of creating effective, compelling message strategies for your products or services.

Read Positioning Starts With A Message Strategy

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TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere
Josh Chalifour 9/9/2004 12:00:00 AM
Compiere project leader, Jorg Janke, reveals to TEC the advantages and difficulties in developing an ERP solution as Open Source software. Jorg explains some of the intricacies in modeling a business around servicing mature Open Source software.

Read TEC Talks to the Compiere ERP/CRM ProjectFree and Open Source Software Business ModelsPart Three: Compiere/ComPiere

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TEC Talks to OpenMFGFree and Open Source Software Business ModelsPart Two: OpenMFG
Josh Chalifour 9/8/2004 12:00:00 AM
TEC spoke with the President and Chief Executive Officer of OpenMFG, Edward L. Lilly, Jr., to find out how OpenMFG is leveraging commodity Free and open source software platforms to more cost-effectively deliver its own ERP solution.

Read TEC Talks to OpenMFGFree and Open Source Software Business ModelsPart Two: OpenMFG

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TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz
Josh Chalifour 9/7/2004 12:00:00 AM
In conversation with the Open For Business (OFBiz) project leader, David Jones, TEC discovers some of the challenges in raising an open source enterprise software solution. Mr. Jones explains his vision in this first part of three articles on maintaining a business centered around Free and open source software for the enterprise.

Read TEC Talks to the Open For Business ProjectFree and Open Source Software Business ModelsPart One: OFBiz

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Find the Software's Fatal Flaws to Avoid Failure
Olin Thompson 9/6/2004 12:00:00 AM
For any business, software needs exist which will prove difficult to satisfy. Application packages will have fatal flaws where they do not meet these needs. When evaluating software, start with the potential fatal flaws and continually look at the details surrounding them.

Read Find the Software's Fatal Flaws to Avoid Failure

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Microsoft Business Network (MBN)--Coming of Age? Part Three: Challenges and Competition
P.J. Jakovljevic 9/3/2004 12:00:00 AM
While on the surface, there are few economic or strategic reasons for organizations to persist with electronic data interchange (EDI), many seem reluctant to adopt the alternative at this stage. In fact, there has been almost negligible growth in the number of organizations replacing their EDI-based systems with XML.

Read Microsoft Business Network (MBN)--Coming of Age? Part Three: Challenges and Competition

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Microsoft Business Network (MBN)--Coming of Age? Part Two: Market Impact
P.J. Jakovljevic 9/2/2004 12:00:00 AM
Microsoft Business Network (MBN) has the potential to deliver the never really (or hardly ever) realized benefits of early dot-com era Internet trading exchanges or networks that could reasonably and effectively link customers to their trading partners.

Read Microsoft Business Network (MBN)--Coming of Age? Part Two: Market Impact

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