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Professional Services and Support - 2006

Get insight into industry developments, market trends, vendors, products, business processes, and more, with articles written by our analysts and other industry experts.

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Business Process Analysis versus Business Process Management
Hans Mercx 10/9/2006 12:00:00 AM
Business process analysis (BPA) vendors are trying to enter the business process management (BPM) market by marketing themselves as BPM solutions. This article discusses the differences between BPA and BPM vendors, and examines the benefits of each.

Read Business Process Analysis versus Business Process Management

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Quality Reassurance: How To Get What You Need from Acceptance Testing
James Lyndsay 7/4/2006 12:00:00 AM
Integrating a new system with your organization places new opportunities, and new risks, at the heart of your business. We look at the thinking and negotiation that shape acceptance testing, and how it influences your assessment of the new system.

Read Quality Reassurance: How To Get What You Need from Acceptance Testing

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Innovative Approaches in the Free-for-all World of Value-added Resellers
P.J. Jakovljevic 5/18/2006 12:00:00 AM
The universe of existing applications partners is relatively stable; some occasional movement from dropping one product in favor of another occurs naturally, and no vendor is immune to losing partners. But some innovative vendors are doing their best.

Read Innovative Approaches in the Free-for-all World of Value-added Resellers

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How Are the Market Leaders Navigating the World of Value-added Resellers?
P.J. Jakovljevic 5/17/2006 12:00:00 AM
Notwithstanding moves from major vendors and value-added resellers, addressing the needs of small and medium businesses requires significant changes within traditional business models. And although some of these changes can be trying, some seem to have the formula for success.

Read How Are the Market Leaders Navigating the World of Value-added Resellers?

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The Cha(lle)nging World of Value-added Resellers
P.J. Jakovljevic 5/16/2006 12:00:00 AM
In today's cutthroat business environment, value-added reseller aspirants are seeing the need for faster deployment, improved systems quality, better cost control and resource utilization, and more flexibility to change requirements on short notice. The alternative? To disappear altogether.

Read The Cha(lle)nging World of Value-added Resellers

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No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
P.J. Jakovljevic 5/9/2006 12:00:00 AM
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

Read No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice

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Project Portfolio Management's Missing Functional Link: Stakeholder Management
Neil Stolovitsky 12/5/2006 12:00:00 AM
A project's success is determined by the diverse stakeholder expectations. If some see return on investment as their primary stake, others may focus on profitability—meaning that stakeholder communication tools are only as good as their adaptability to stakeholder dynamics.

Read Project Portfolio Management's Missing Functional Link: Stakeholder Management

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The CEO, CFO, and TCO
Olin Thompson 12/4/2006 12:00:00 AM
Total cost of ownership (TCO) is a key component of the "investment" in "return on investment" (ROI). Naturally, the chief executive officer (CEO) and chief financial officer (CFO) care about ROI, but is TCO really a measure of agility?

Read The CEO, CFO, and TCO

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The Case Against Modifying Your Enterprise Software
Jeff Kugler 11/22/2006 12:00:00 AM
The case against modifying enterprise software is a strong one. Standard software offerings are the products of millions of dollars of research, development, and extensive testing for consistent performance. For this and various other reasons, modifications almost never make sense.

Read The Case Against Modifying Your Enterprise Software

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To Upgrade, or Not To Upgrade: That Is Not The Question—But How To Upgrade Is
Joseph J. Strub,P.J. Jakovljevic 11/21/2006 12:00:00 AM
Companies can easily spend hundreds of thousands of dollars implementing an enterprise resource planning (ERP) package. After completing this rollercoaster ride, however, companies are typically faced with the question of whether to implement the latest, greatest version of the package.

Read To Upgrade, or Not To Upgrade: That Is Not The Question—But How To Upgrade Is

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